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Before contacting IT support

Please check serviceinfo.au.dk to see if the problems you are experiencing, are due to maintenance or operational problems at the AU systems.

  • Arts

    • Tåsingegade, Aarhus

    • Emdrup, Copenhagen

      • Tuborgvej 164, room A017 (see map)

        support.edu.it@au.dk

        Phone: 8716 1370

        Opening hours:
        Monday - Thursday: 8.30 - 15.30 (office hours 8.30 - 14.00)
        Friday: 10.00 - 15.00 (office hours 10.00 - 14.00)

  • Health

    • Personal requests

      • Bartholin, Aarhus

        • Wilhelm Meyers Allé 4 See map
          Building 1240 (main entrance)
          8000 Aarhus C

          Opening hours:
          Monday – Friday: 9.00 – 14.00
          NB! Closed on the 4th Thursday each month from 12-14 because of team meeting.

      • Tandlægeskolen, Aarhus

        • Vennelyst Boulevard 9 See map
          Building 1613, room 153

          8000 Aarhus C

          Opening hours:
          Monday – Friday: 9.00 – 14.00
          NB! Closed on the 4th Thursday each month from 12-14 because of team meeting.

      • Skejby

        • Palle Juul-Jensens Boulevard 99. See map
          Driveway 7, sign 17, the basement
          8200 Aarhus N

    • Email: health.it@au.dk

    • Phone: 8715 0922

      Opening hours:
      Monday - Thursday: 8.00 - 16.00
      Friday: 8.00 - 14.00
      NB! Closed on the 4th Thursday each month from 12-14 because of team meeting.

  • Aarhus BSS

    • Fuglesangs Allé, Aarhus

      • Building 2628, room M21
        bss.it@au.dk
        Phone 8715 0933

        Opening hours:
        Monday - Friday: 8.00 - 18.30
        Saturday: 8.30 - 15.30
        Sunday: Closed

        Opening hours during Christmas:
        Friday 21 December: 8-18.30
        Saturday 22 December: Closed
        Sunday 23 December: Closed
        Monday 24 December: Closed
        Tuesday 25 December: Closed
        Wednesday 26 December: Closed
        Thursday 27 December: 8-16
        Friday 28 December: 8-16
        Saturday 29 December: Closed
        Sunday 30 December: Closed
        Monday 31 December: Closed
        Tuesday 1 January: Closed
        Wednesday 2 January: 8-18.30

    • Bartholins Allé, Aarhus

      • Building 1322 (see map)
        bss.it@au.dk
        Phone 8715 0933

        Opening hours:
        Monday - Friday: 8.00 - 16.00

        Opening hours during Christmas:
        Friday 21 December: 8-16
        Saturday 22 December: Closed
        Sunday 23 December: Closed
        Monday 24 December: Closed
        Tuesday 25 December: Closed
        Wednesday 26 December: Closed
        Thursday 27 December: 8-16
        Friday 28 December: 8-16
        Saturday 29 December: Closed
        Sunday 30 December: Closed
        Monday 31 December: Closed
        Tuesday 1 January: Closed
        Wednesday 2 January: 8-16

    • Herning

      • Building 8001, room 3113 (see map)
        bss.it@au.dk
        Phone 8715 0933 (please use email)

        Opening hours:
        Monday - Friday: 8.00 - 16.00
        On Fuglesangs Allé there are extented opening hours. You are welcome to call us for IT support.

        Opening hours during Christmas:
        Monday 24 December 2018 – Tuesday 1 January 2019: Closed

  • Science and Technology

    • Campus, Aarhus

      • Ny Munkegade 120, Building 1521, room 310 (see map)
        aarhus.st.it@au.dk
        Phone: 8715 4010

        Opening hours:
        Monday – Thursday: 8.30 – 14.30
        Friday: 8.30 – 12.30

    • Katrinebjerg, Aarhus

      • Åbogade 34, Hopper building 5346, room 028 (see map)
        aarhus.st.it@au.dk
        Phone: 8715 4010

        Opening hours:
        Monday – Friday: 9.00 – 13.00

    • Navitas, Aarhus

      • Inge Lehmanns Gade 10, 8000 Aarhus C, building 3210, room 03.205
        aarhus.st.it@au.dk
        Phone: 8715 4010

        Opening hours:
        Monday – Friday: 8.00 – 11.30 and 12.00-13.30

    • Silkeborg

    • Kalø

    • Foulum

    • Årslev

    • Roskilde

    • Flakkebjerg, Slagelse

  • Central administration

    • Helsingforsgade 10
      Building 5123, room 114
      adm.it@au.dk
      Phone: 8715 0955

      Opening hours:
      Monday - Friday: 8.00 - 15.00

      Friday 11 May: 8.00 - 13.00

Teamviewer

Download TeamViewer

Use the link: https://www.898.tv/en/aarhusuni 

Manual for TeamViewer

  1. Download TeamViewer to your computer (Microsoft, Apple eller Linux Microsoft) by clicking the link above.
  2. On PC select Run, on Mac open the dmg file (double-click on it in the Downloads folder) and start TeamViewer in the shown virtual disk. 
  3. TeamViewer now displays an ID and a password. Please, inform the password to the IT supporter over the phone. (The ID is 9 digits and the password is 6 characters. If not, you have an old version of TeamViewer. Please, download the newest version by clicking the link above.)
  4. Awaiting authentication is then displayed down in the TeamViewer window and later, after the IT supporter log in, that window "jumps" up into the corner.
  5. On the screen, you will now be able to see how your computer is used by the IT supporter. Please don't touch the keyboard and mouse, unless the supporter asks you to enter e.g. a password.
  6. Finally, the IT supporter quits the TeamViewer connection, and this closes the TeamViewer program as well (otherwise just quit the program by yourself).

 

 

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