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Before contacting IT support

Please check serviceinfo.au.dk to see if the problems you are experiencing, are due to maintenance or operational problems at the AU systems.

  • Arts

    • Tåsingegade, Aarhus

    • Emdrup, Copenhagen

      • Tuborgvej 164, room A017 (see map)

        support.edu.it@au.dk

        Phone: 8716 1370

        Opening hours:
        Monday - Thursday: 8.30 - 15.30 (office hours 8.30 - 14.00)
        Friday: 10.00 - 15.00 (office hours 10.00 - 14.00)

  • Health

    • Personal requests

      • Bartholin, Aarhus

        • Wilhelm Meyers Allé 4 See map
          Building 1240 (main entrance)
          8000 Aarhus C

          Opening hours:
          Monday – Friday: 9.00 – 14.00
          NB! Closed on the 4th Thursday each month from 12-14 because of team meeting.

      • Tandlægeskolen, Aarhus

        • Vennelyst Boulevard 9 See map
          Building 1613, room 153

          8000 Aarhus C

          Opening hours:
          Monday – Friday: 9.00 – 14.00
          NB! Closed on the 4th Thursday each month from 12-14 because of team meeting.

      • Skejby

        • Palle Juul-Jensens Boulevard 99. See map
          Driveway 7, sign 17, the basement
          8200 Aarhus N

    • Email: health.it@au.dk

    • Phone: 8715 0922

      Opening hours:
      Monday - Thursday: 8.00 - 16.00
      Friday: 8.00 - 14.00
      NB! Closed on the 4th Thursday each month from 12-14 because of team meeting.

  • Aarhus BSS

    • Fuglesangs Allé, Aarhus

      • Building 2628, room M21
        bss.it@au.dk
        Phone 8715 0933

        Opening hours:
        Monday - Friday: 8.00 - 18.30
        Saturday: 8.30 - 15.30
        Sunday: Closed

        Opening hours: 2 July - 31 July 2018
        Monday: 8.00 - 15.00
        Tuesday: 8.00 - 15.00
        Wednesday: 8.00 - 15.00
        Thursday: 8.00 - 16.00
        Friday: 8.00 - 14.00
        Saturday: Closed
        Sunday: Closed

    • Bartholins Allé, Aarhus

      • Building 1322 (see map)
        bss.it@au.dk
        Phone 8715 0933

        Opening hours:
        Monday - Friday: 8.00 - 16.00

        Opening hours: 2 July - 5 August 2018
        Monday: 8.00 - 15.00
        Tuesday: 8.00 - 15.00
        Wednesday: 8.00 - 15.00
        Thursday: 8.00 - 16.00
        Friday: 8.00 - 14.00
        Saturday: Closed
        Sunday: Closed

    • Herning

      • Building 8001, room 3113 (see map)
        bss.it@au.dk
        Phone 8715 0933 (please use email)

        Opening hours:
        Monday - Friday: 8.00 - 16.00

        Closed: 23 July - 27 July 2018.
        Please contact Bartholins Allé or Fuglesangs Allé.

        On Fuglesangs Allé there are extented opening hours. You are welcome to call us for IT support.

  • Science and Technology

    • Campus, Aarhus

      • Ny Munkegade 120, Building 1521, room 310 (see map)
        aarhus.st.it@au.dk
        Phone: 8715 4010

        Opening hours:
        Monday – Thursday: 8.30 – 14.30
        Friday: 8.30 – 12.30

        Summer opening hours:
        Week 28-31: 8.30-12.30

    • Katrinebjerg, Aarhus

      • Åbogade 34, Hopper building 5346, room 028 (see map)
        aarhus.st.it@au.dk
        Phone: 8715 4010

        Opening hours:
        Monday – Friday: 9.00 – 13.00

        Summer opening hours:
        Week 28-31: The Helpdesk is unstaffed

    • Navitas, Aarhus

      • Inge Lehmanns Gade 10, 8000 Aarhus C, building 3210, room 03.205
        aarhus.st.it@au.dk
        Phone: 8715 4010

        Opening hours:
        Monday – Friday: 8.00 – 11.30 and 12.00-13.30

        Summer opening hours:
        Week 28-31: The Helpdesk is unstaffed

    • Silkeborg

      • Vejlsøvej 25, room M1.05 (see map)
        roskilde.st.it@au.dk
        Phone: 8715 1379

        Opening hours:
        Monday – Thursday: 8.30 – 16.00
        Friday: 8.30 – 15.00

        Summer opening hours:
        Week 28-30: The Helpdesk is unstaffed

    • Kalø

      • Grenåvej 12, lok. H2.11 (see map)
        roskilde.st.it@au.dk
        Phone: 8715 1368

        Opening hours:
        Monday – Thursday: 8.00 – 15.30
        Friday: 8.00 – 15.00

        Summer opening hours:
        Week 29-31: The Helpdesk is unstaffed

    • Foulum

      • Blichers Allé 20, building C20, room 2046 (see map)
        foulum.st.it@au.dk
        Phone: 8715 6068

        Opening hours:
        Monday – Thursday: 8.00 – 14.00
        Friday: 8.00 – 13.00

        Summer opening hours:
        Week 28-31: 8.30-15.00

    • Årslev

      • Kirstinebjergvej 10, building 40C01 (see map)
        foulum.st.it@au.dk
        Phone: 8715 8385

        Opening hours:
        Monday – Thursday: 8.00 – 16.00
        Friday: 8.00 – 15.00

        Summer opening hours:
        Week 27-29: The Helpdesk is unstaffed

    • Roskilde

      • Frederiksborgvej 399, building A, room A1.08 (see map)
        roskilde.st.it@au.dk
        Phone: 8715 5050

        Opening hours:
        Monday – Thursday: 8.00 – 16.00
        Friday: 8.00 – 15.00

        Christmas opening hours:
        Week 27-30: 8.30-15.00

    • Flakkebjerg, Slagelse

      • Forsøgsvej 1, building A, room A101 (see map)
        foulum.st.it@au.dk
        Phone: 8715 1287

        Opening hours:
        Monday – Thursday: 8.00 – 16.00
        Friday: 8.00 – 15.00

        Summer opening hours:
        Week 27-29: The Helpdesk is unstaffed

  • Central administration

    • Helsingforsgade 10
      Building 5123, room 114
      adm.it@au.dk
      Phone: 8715 0955

      Opening hours:
      Monday - Friday: 8.00 - 15.00

      Friday 11 May: 8.00 - 13.00

Teamviewer

Download TeamViewer

Use the link: https://www.898.tv/en/aarhusuni 

Manual for TeamViewer

  1. Download TeamViewer to your computer (Microsoft, Apple eller Linux Microsoft) by clicking the link above.
  2. On PC select Run, on Mac open the dmg file (double-click on it in the Downloads folder) and start TeamViewer in the shown virtual disk. 
  3. TeamViewer now displays an ID and a password. Please, inform the password to the IT supporter over the phone. (The ID is 9 digits and the password is 6 characters. If not, you have an old version of TeamViewer. Please, download the newest version by clicking the link above.)
  4. Awaiting authentication is then displayed down in the TeamViewer window and later, after the IT supporter log in, that window "jumps" up into the corner.
  5. On the screen, you will now be able to see how your computer is used by the IT supporter. Please don't touch the keyboard and mouse, unless the supporter asks you to enter e.g. a password.
  6. Finally, the IT supporter quits the TeamViewer connection, and this closes the TeamViewer program as well (otherwise just quit the program by yourself).

 

 

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