At AU, mobile telephony is used primarily. This means that new employees are usually offered a mobile phone. If there are special arguments for an employee having a landline phone, this can be ordered from IT support. Most of the existing landline telephones are expected to be phased out over 2019-2021.
When a mobile telephone number needs to be cancelled or transferred from one employee to another, there are some established procedures to follow.
AU IT is able to assist with the following aspects:
A number of aspects relating to the transfer or cancellation of mobile telephone numbers are not carried out by AU IT, but by AU Finance - Creditor.
AU Finance - Creditor is able to assist with the following aspects:
If you wish to make one of the changes above, please fill out this form and send it to kreditorhotline@au.dk
Questions to the above or invoices should be sent to kreditorhotline@au.dk or by calling one of the following contacts: Henrik Baunsgaard on +45 8715 3468 or Merete M. Frandsen on +45 8715 2895
Aarhus University offers very attractive deals on mobile and data traffic in Denmark, we do not offer discount on mobile and data traffic abroad. Staff members must take a number of precautions when bringing their mobile phones abroad, in order to avoid any surprises on their mobile phone bill. The subscription contains 1100 MB of data in the EU per month
It is a good idea to:
AU IT is happy to help, so if you need assistance with adjusting any of these settings, feel free to contact IT support. Find contact information to the right.
If you use your smartphone abroad there is a default limit of 360 kr. per month. Telenor will send you a text message when you are close to your limit. You can raise the limit by answering the text message.
NB! The text message from Telenor is only in Danish.
Please notice the high rates for data use abroad. Instead we encourage you to use the hotels or other wifi at your destination.
Many smartphones can connect to wifi (wireless network or hotspot) and you can - with advantage - use the hotels or other wifi when you are abroad. When you connect to wifi it is often free to download data.
Get an overview of how much data you use by downloading a data counter i Android Marked or Apple App-store.
For an overview of your data usage, follow these guides:
For iPhone
Go to
For Android Go to
If you have Facebook on your phone, please turn off the Automatic playing of videos, to lower the usage of data
Do the following to turn it off:
When you simply browse / scroll through your Facebook, you are actually using data on the videos, even if you are not actively going in and watching the videos (because they are in the background and playing). So do as described above so that you only use data on what you actually choose to see.Contact your local IT support if you need assistance with the above.
You can order a new mobile phone/smart phone via the IT webshop.
Aarhus University uses Telenor as tele service provider, based on a contract running from January 2018 until January 2020. The contract is part of "Statens og Kommunernes Indkøb (SKI)" and include the employee's employer paid mobile phones and -tablets/dongles (i.e. mobile telephony and mobile broadband) along with landline telephony. Regarding home office (fixed-line broadband) and SIM cards in special technical equipment, TDC are still AU's tele services provider.
The composition of Telenor subscriptions is made as simple and foreseeable as possible, and covers the vast majority of employees' needs. If some employees have special needs, it will be possible to meet these demands individually. Read more about the composition of subscriptions and prices here.
NEW PRICES FROM JANUARY 1, 2018
Fixed mobile subs
cription: 16 DKK / month
The subscription covers:
There is opportunity for a mobile broadband solution (for laptop / tablet. Mobile alternative to ADSL line).
Data pack:
Subscription with more mobile data
Find prices