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FAQ and manuals

My phone doesn’t work – what do I do?

Find a quick guide and a more detailed manual to your fixed lined phone.

If you need further assistance, please send an email to your local IT support with the following information:

  • Does your request concern your landline phone or mobile phone?
  • Which telephone number does your request concern?
  • Your building no. and room no.?
  • Contact information
  • Description of problem

How does the voicemail for my AU mobile phone work?

How does the voicemail on my fixed-line phone work?

All employees can get a voicemail. Voicemail is the modern version of an answering machine.

To be able to use the voicemail function, it must be set up for your extension number. Please contact your local IT support.

Important numbers:

  • Voicemail dialing number is 59970 
  • Mailbox number(postkasse-nummer) is your new five digits extension number.

How do I listen to messages on my voicemail?

Once voicemail has been set up, you can listen to your messages by:

  1. call 59970 and follow the instructions
  2. enter your extension number #, followed by your personal code (12 + extension number), end with #
  3. enter 2 to listen to your messages

How do I record a new greeting on my voicemail?

Once voicemail has been set up, you can record a new message by:

  1. call 59970 and follow the instructions 
  2. enter your extension number #, followed by your personal code, end with # 
  3. enter 8* for mailbox commands 
  4. enter 2 for a greeting

You can now create an internal, an external and a temporary greeting (used when away at courses or on holiday, for example)

How do I record a new greeting on my voicemail?

Once voicemail has been set up, you can record a new message by:

  1. call 59970 and follow the instructions 
  2. enter your extension number #, followed by your personal code, end with # 
  3. enter 8* for mailbox commands 
  4. enter 2 for a greeting

You can now create an internal, an external and a temporary greeting (used when away at courses or on holiday, for example).

How do I setup AU email and calendar on my mobile phone?

Divert, forward calls etc. on mobile phone

The easiest way to divert calls on your mobile phone is to use Telenor's app; RenMobil.

The app'en provides you with the possibility of diverting calls but furthermore has a number of functions, which may come in handy during your everyday work. Read about the app here and watch a short demo (page is in Danish).

You should download the app directly on your smartphone via App Store/Google play (at this point the app isn't ready for Windows phones).

You can also divert calls on your mobile phone during a conversation without using the Telenor app:

  • Place the call on standby/hold by pushing ”standby/green handset”
  • Make a new call by typing the number to the colleague you wish to divert to
  • Tell your colleague, that you will divert a call to him/her. Then push "4" and "Send/green handset"
  • The person calling and the colleague that you diverted to are now talking together, and you will automatically be disconnected.
  • You can change between your active calls by pushing "change/green handset"
  • If you by mistake divert a call to the wrong colleague or if the colleague doesn't answer, you can withdraw the call by pushing "change/green handset"

How do I forward ("medflyt") calls from a fixed line phone to another extension number?

You can forward your calls to another extension number.

If your phone has a 'medflyt' button: 

  • Press ‘medflyt’ – then enter the extension number you want to forward your calls to and finish off by pressing ‘medflyt’ again.

If your phone does not have a 'medflyt' button:

How do I forward ("medflyt") calls from a fixed line phone to a mobile number?

You can forward your calls to a mobilenumber.

If your phone has a 'medflyt' button: 

  • Press 'medflyt',  then enter the mobile number you want to forward your calls to (remember to begin with 0) and finish off by pressing ‘medflyt’ again.
  • You can cancel 'medflyt' by pressing "medlflyt" once

If your phone does not have a 'medflyt' button:

  • Lift handset
  • Dial *55, followed by the mobile number you wish to forward your calls to (remember to begin with 0), end with #.
  • You can cancel 'medflyt' by lifting handset and dailing #55

Taxation of work phones

Employees will be taxed on the value of their work phone (DKK 2.500) annually if the phone is made available for private use in the employee's home.   

If you do not use your work phone for private use, please fill out this solemn declaration.

aga@adm.au.dk 

Manuals for fixed line phones

 

 

1120E

All employees in Roskilde, Silkeborg and Kalø have this type of phone. 

1140E

1220

All employees in Herning, Emdrup and Trøjborg have this type of phone. 

308490 / i40