Togrejse.dk

This is how to book a ticket on the Togrejse.dk website:

1. Go to https://togrejse.dk/au/
2. Ordering tickets
   1. Up to five passengers: Click ‘Order Tickets’
   2. More than five passengers: Click the button under ‘Group ticket’
3. Fill out the form with your travel details
4. Click ‘Send bestilling’
5. Togrejse.dk will then send you possible itineraries for your journey by email within 1-3 days. 
6. You accept one of the itineraries
   1.  by responding to the mail. You can also propose changes if none of the proposed itineraries meet your needs.
7. Once you’ve approved an itinerary, you’ll receive a mail with a payment link.
   1. If you selected EAN and entered the required information on the form, there will be no link. 
8. You will then receive your ticket(s). 

• Monday-Friday 08:00 - 16:00: normally within 24 hours
• Outside normal working hours Saturday, Sunday and holidays: normally within 72 hours

 However, response times may be longer in some cases. For example, in connection with complex requests.

Please note: Please disregard any information on the website about longer response times. That information is aimed at non-business customers. 

 Most of the types of tickets you can buy through Togrejse.dk can be sent to your AU email. If you buy tickets that can’t be delivered by email, there are various different delivery options to choose from. Togrejser.dk will inform you of your options.

As a rule, there are no fees connected with ordering tickets through Togrejse.dk. But in exceptional cases, Togrejse.dk may charge a fee. For example, if you make changes to a ticket several times, or if you have special requests. 

When selecting travel class (1st class or 2nd class), according to Aarhus University's travel policy, you should choose the option that is most appropriate and economical for Aarhus University in the specific situation. 

However, you should ask Togrejse.dk about the price difference between 1st and 2nd class; in many cases, the price difference between travel classes is relatively minor for travel abroad.  

If you have any questions about your trip, contact Togrejse.dk at  booking@togrejse.dk and quote your booking number. You can also call Togrejse.dk’s customer service team at +45 25 47 09 09. However, Togrejse.dk generally recommends that customers contact them in writing