How to use Skype for Business

Skype for Business is a communication platform that offers e.g. telephony, video calls, chat and screen sharing. Skype for Business guides and FAQs are available here.

Skype for Business can be used by all employees and students at AU.


How to log on to Skype for Business on your PC

If you have not installed Skype for Business, you can get Skype for Business here

1. Enter your email address in the ‘Sign-in address’ field and click ‘Sign in’.

Enter your email address in the ‘Sign-in address’ field and click ‘Sign in’.

 

2. You might be asked to fill in additional sign-in information. Your username is auid@uni.au.dk (for example: au123456@uni.au.dk). Your password is the same as the one you use for mit.au.dk or your AU webmail.

You might be asked to fill out additional log on information. Your username is auxxxxx@uni.au.dk (e.g. au123456@uni.au.dk). Your password is the password you use to log in to mit.au.dk and webmail.

How to log on to Skype for Business on your Mac

If you have not installed Skype for Business, you can get Skype for Business here

1. Enter your email address and click 'Continue'.

Type in your email address and click 'Continue'.

 

2. Enter your password and click 'Advanced Options'.

Type in your password and click on 'Advanced Options'.

 

3. Enter uni\AUID username and click 'Save'.

Type in uni\AUID username and Click 'Save'.

How to log on to Skype for Business on your iPhone

1. Install Skype for Business from the App store.

2. Enter your email address under ‘Sign in’ and click ‘Advanced options’.

Type in your 'Sign-in address' and click 'Advanced options.

 

3. Enter your username. Click the X in the top left-hand corner. Your username is auid@uni.au.dk (for example: au123456@uni.au.dk).

Type in your username. Click the X in the upper left corner. Your username is au@uni.au.dk (Eg au123456@uni.au.dk).

 

4. Enter your password and click ‘Sign in’. Your password is the same as the one you use for mit.au.dk or your AU webmail.

Type in your password and click 'Log on'. Your password is the password you use to log in to mit.au.dk and webmail.

 

5. Turn Skype for Business notifications on. Click ‘Enable’

6. Enter your phone number and click the blue button. Now you are ready to begin.

Type in your phone number and click the blue button. Now you're ready to use Skype.

How to log on to Skype for Business on your Android

1. Install Skype for Business from Google Play.

2. Click the blue arrow to start.

Click the blue arrow to get started.

 

3. Enter your email address under ‘Sign in’ and click ‘Advanced options’.

Type in your 'Sign-in address' and click 'Advanced options'.

 

4. Enter your username. Click the back arrow in the top left-hand corner. Your username is auid@uni.au.dk (for example: au123456@uni.au.dk).

Type in your username. Click the arrow going back in the upper left corner. Your username is au@uni.au.dk (Eg au123456@uni.au.dk).

 

5. Enter your password and click the blue arrow. Your password is the same as the one you use for mit.au.dk or your AU webmail.

Type your password and click the blue arrow. Your password is the password you use to log in to mit.au.dk and webmail.

 

6. Enter your phone number and click the blue arrow.

Type in your phone number and click the blue arrow.

 

7. Swipe to the right until you reach the last page and then click the blue arrow at the bottom. Now you are ready to begin.

Swipe right on the last page and click the blue arrow in the bottom. Now your ready to use Skype.

FAQs about Skype for Business

I cannot sign in

If you get the error message ‘Can’t sign in to Skype for Business’:

1. Check your login information.

2. If you are sure that you have entered the correct information and you are still not able to sign in, please contact your IT support.

How do I call into a meeting with people inside AU/outside AU?

When you set up a Skype meeting, the participants can either use the Skype client, Skype Web App or a phone to join the meeting.

1. Use your Outlook calendar to set up the meeting.

 

2. The meeting invitation will contain the various options for participants to join the meeting. Here you can see the telephone number as well as the conference ID. This information is required if you use a phone to call into the meeting. If you have a meeting with people outside AU who do not have Skype installed, they can also choose to click ”Try Skype Web App”. If Skype is installed, we recommend that you click ”Join Skype meeting”. Currently, it is only possible to use the Skype web app in Internet Explorer. At a later point in time, it will be possible to use other browsers.

How do I use Skype to communicate with people who are not employed at AU?

You can skype with people you work with outside AU. Just use their SIP address (Skype address) to add them to your list of contacts in Skype. The SIP address is usually the same as their email address.

New email address / new SIP address

For optimum Skype performance, the SIP address (Skype address) and your AU email address should be the same. If the two addresses are not the same, the calendar integration between Skype and Outlook will not work, and your availability (presence) will not be updated automatically based on your calendar.

If you change your AU email address via mit.au.dk, or if you as an employee move to another department/unit and get a new email address, you must contact your local IT support team and ask them to update your SIP address in Skype. You can find contact information for IT support here.

How do I make calls between Skype for Business and Skype (free version)?

 

Please note that it is not possible to make calls between Skype for Business and Skype (free version).

If you need to make a call to a person who does not have Skype for Business, you can set up a meeting in Outlook and invite the person to that meeting. The person in question will now be able to participate even though the person does not have Skype for Business.

If it is the first time you participate in a Skype for Business meeting, you will be asked to install a client on your computer before you can access the meeting.

With Skype for Business, you can:

Chat

  • More people can chat at the same time. You can also chat with external partners if they have Skype for Business.

Call or make video calls to other Skype for Business users.

  • You can meet with people from AU as well as with people outside AU. More people can talk together at the same time.
  • Share your screen or a PowerPoint presentation
  • If meeting participants do not have Skype for Business, they can join the meeting by calling in using their phone.
  • You can call into a meeting in one of AU’s video conference rooms. This means that you can participate in the meeting from home.

Availability

  • Generally, your availability in Skype for Business will be indicated by the colour green. If you have an appointment in your Outlook calendar, your availability status will automatically change to busy (red), and in that way your colleagues will know that you are not available. You can also change your status if you do not want to be disturbed.