Corona/Covid-19 - FAQ for students

This site is updated on an ongoing basis

Have you tested positive for COVID-19?

Fill out and submit AU’s COVID-19 form to notify your local studies administration office.

If you have questions about your studies and programme, you should contact your student centre/student services. Questions about admission should be directed to Guidance Centre AU.

How to help reduce the risk of infection when coming to campus

How can I help reducing the risk of infection when I come to campus?

Everyone at AU can help reduce the spread of COVID-19. It’s a question of our behaviour, together and individually. This is what you can do to help:

When you go to class:

  • Arrive at the classroom no earlier than ten minutes before your class starts.
  • Sanitise your hands whenever you enter a building, and whenever you enter a new room.
  • Avoid crowding – practice social distancing, and don’t congregate on stairs, in hallways and other places where queues tend to form.
  • Walk to the right on stairs, in hallways and other cramped spaces.
  • Don’t enter a classroom or lecture hall until the class before you has left and the room has been sanitised.
  • Take the available seat farthest from the entrance so that others don’t have to push their way past you to find a seat.
  • Always keep an eye out for local guidelines that might be printed on posters, on the floor or other surfaces in the buildings you enter.
  • If you find that it isn’t possible for you to adhere to the hygiene and social distancing guidelines in a teaching situation, tell your teacher.

When class is over:

  • Let the people seated closest to the exit leave first.
  • Your teacher may ask you to help sanitise the room. Remember to sanitise your hands before class starts, and remember to sanitise contact surfaces, like tables, chairs, light switches, door handles, etc.
  • During breaks, don’t hang out in large groups, and maintain social distancing.
  • Make sure to air out the room – create cross-ventilation if possible.

When you use group rooms, study spaces, etc.:

  • Adhere to the guidelines for the maximum number of occupants in the room.
  • Don’t move tables, chair, etc.
  • Sanitise your spot thoroughly before leaving the room (for example, armrests, table and other contact surfaces).
  • Air out the room frequently – and always during breaks. Create cross-ventilation if possible.

Between classes on campus:

  • Practice social distancing in communal areas, both inside and out.

Use of face masks:

You are allowed to use facilities on campus, but we ask that you leave campus no later than 18:00/6pm, unless you are participating in academic activities or scheduled orientation week activities involving a teacher or tutor, or activities arranged by student organisations in accordance with AU's guidelines.

For the moment, no parties may be held on campus.

AU encourages students to use the official contact tracing app smitte|stop, which can assist with contact tracing in the event of an outbreak.

Do I have to wear a face mask on campus?

 

While on campus, students, employees and others must wear face masks or visor when moving around indoors. For example, this applies in canteens, in hallways and in other communal areas. You may remove the face mask or visor while seated.

The Danish Health Authority has determined that some people may be exempt from wearing a face mask, e.g. people with difficulty breathing. Read more and see if you are one of them    

Read more about guidelines for the use of face masks.

The current face mask mandate will apply at least until 2 January 2021.  

Follow the Danish Health authority's instructions on how to wear a face mask correctly.

  1. Wash your hands or use hand sanitiser before putting on your mask
  2. Make sure you turn the mask the right way. The coloured side of disposable masks is usually the front.
  3. When putting on the mask, hold it by the ear loops. Make sure it fits close to your face and that it covers both your nose and your mouth.
  4. Don’t touch the face mask while wearing it. Change masks often, and always change masks if your mask gets wet or dirty.
  5. Take off the mask by holding the ear loops and lifting them off. Dispose of the mask immediately. Cloth face masks should be put into a bag and washed at 60 degrees. You should only use a face mask once before washing it or disposing of it.
  6. Wash your hands or use hand sanitiser after taking off your mask.

Read more about face masks on the Danish Health Authority's website.

International students coming to AU

I’m coming to Aarhus University in Spring 2021, what do I need to know?

On the page Corona information for international students we have gathered all the information you need about coming to Denmark and Aarhus University in these special times.

Which safety measures have been taken to limit the spread of Covid-19 at Aarhus University?

At AU all safety measures to limit the spread of Covid-19 are in line with Danish legislation. You can read about the safety measures in this FAQ. Further inquiries may be send to International Director, Ms. Rikke Nielsen at rikkenielsen@au.dk.

Symptoms and infection

I have symptoms of COVID-19. What should I do?

If you have symptoms of COVID-19 (such as fever, coughing, sore throat, headache, muscle aches and breathing difficulties), you must stay away from campus. If you start having symptoms while you’re on campus, go home as quickly as possible. Then you must:

  • self-quarantine at home. You can come back to the university only after you have been symptom-free for 48 hours.
  • contact your GP, who will determine whether you need to be tested.

Also read the Danish Health Authority’s brochure for people with COVID-19 symptoms.

AU encourages you to use the official contact tracing app smitte|stop, which is designed to support more distant/peripheral contract tracing. The app is available for Android and iOS devices but requires iOS 13.5 or newer on iPhones. Read more about the app here (in Danish)

If you need help or guidance on this matter you are always welcome to reach out to the International Office at ic@au.dk

I have tested positive for COVID-19. What should I do?

If you have tested positive for COVID-19, you will be contacted by the Danish Patient Safety Authority to start contact tracing. It’s important that you:

  • self-quarantine at home and follow the healthcare authorities’ recommendations. You can only come back to campus after you have been symptom-free for 48 hours.
  • fill out and submit AU’s COVID-19 form to notify your studies administration office that you have tested positive.

You will be contacted by AU’s COVID-19 response team to help you and the contact tracing unit from the Danish Patient Safety Authority trace your contacts at Aarhus University and clarify as quickly as possible what steps the university needs to take to prevent the spread of infection. Aarhus University respects and protects the confidentiality of your data.

Read the Danish Health Authority’s brochure for people who test positive for COVID-19.

AU encourages you to use the official contact tracing app smitte|stop, which is designed to support more distant/peripheral contract tracing. The app is available for Android and iOS devices but requires iOS 13.5 or newer on iPhones. Read more about the app here (in Danish)

If you need help or guidance on this matter you are always welcome to reach out to the International Office at ic@au.dk

I have been in close contact with a person who has symptoms of COVID-19. What should I do?

If you have been in close contact with someone who has symptoms of COVID-19, you should be particularly vigilant about any symptoms you might develop yourself. You should also be particularly careful to follow the healthcare authorities’ general guidelines:

  • Wash your hands often, or use hand sanitiser.
  • Cough or sneeze into your sleeve or elbow.
  • Avoid handshakes, kisses on the cheek and hugs – limit physical contact.
  • Make sure to keep surfaces clean – both at home and where you work/study.
  • Keep your distance and ask others to show consideration.

 

According to the Danish Health Authority, you are a close contact if you:

  • cohabit with an infected person.
  • have had direct physical contact (such as a hug) with an infected person.
  • have had unprotected, direct contact with body fluids from an infected person (for example, have been coughed on or have touched used tissues, etc.).
  • have had close ‘face-to-face contact’ with an infected person: closer than one metre for more than fifteen minutes (for example, a conversation).
  • are a healthcare worker who has not used PPE in accordance with the guidelines and who has participated in caring for a patient infected with the COVID-19 virus.

Read more in the Danish Health Authority’s brochure for people who have been in close contact with someone who has tested positive for COVID-19.

AU encourages you to use the official contact tracing app smitte|stop, which is designed to support more distant/peripheral contract tracing. The app is available for Android and iOS devices but requires iOS 13.5 or newer on iPhones. Read more about the app here (in Danish)

I have been in close contact with a person who has tested positive for COVID-19. What should I do?

If you have been in close contact with a person who has tested positive for COVID-19:

  • Go home immediately and self-quarantine at home.
  • Follow the Danish Healthcare Authority's guidelines for testing
  • The healthcare authorities recommend that most people be tested twice. If your first test is negative, and you have no symptoms at all, you can come back to campus. 
  • If you test positive, you must follow the guidelines described above in the section 'I have tested positive for COVID-19. What should I do?'

According to the Danish Health Authority, you are a close contact if you:

  • cohabit with an infected person.
  • have had direct physical contact (such as a hug) with an infected person.
  • have had unprotected, direct contact with body fluids from an infected person (for example, have been coughed on or have touched used tissues, etc.).
  • have had close ‘face-to-face contact’ with an infected person: closer than one metre for more than fifteen minutes (for example, a conversation).
  • are a healthcare worker who has not used PPE in accordance with the guidelines and who has participated in caring for a patient infected with the COVID-19 virus.

Read more in the Danish Health Authority’s brochure for people who have been in close contact with someone who has tested positive for COVID-19.

AU encourages you to use the official contact tracing app smitte|stop, which is designed to support more distant/peripheral contract tracing. The app is available for Android and iOS devices but requires iOS 13.5 or newer on iPhones.

Unable to come to campus

I am unable to come to campus due to coronavirus. What should I do?

Are you unable to come to campus due to a situation that is directly related to the COVID-19 pandemic? AU can help. You can apply for an academic assistant to help you keep up with your coursework. An academic assistant can send you notes and video from teaching activities so that you can follow along from home.

Read more about the buddy programme: 
https://studerende.au.dk/en/academicassistant/

Classes in the autumn semester 2020

What can I expect my classes to be like in 2020?

Teaching activities will be conducted in accordance with guidelines from Ministry of Higher Education and Science (in Danish only), which were updated on 5 Octoberber. Due to high levels of infection on Denmark, the one-metre social distancing guidelines have been tightened up. 

This means that:

  • Students must be able to comply with the one-metre social distancing rule (in special cases, two metres) in teaching situations - both in lecture halls and classroom instruction. 
  • An exception may be made in certain very specific teaching situations that require physical attendance, for example lab work, physical exercises and clinical training. In these situations, face masks are mandatory. 

The ministry's tightened restrictions may lead to changes in your class times and teaching formats. This is because the university can no longer have the same number of students in our classrooms as before. 

You can find information about your classes on Blackboard. It may take some time before new solutions fall into place everywhere. Until then, your classes will continue as planned. 

Read the announcement to all students from 1 October.

Access to campus

Can I come to campus?

Students are allowed to use AU’s facilities in connection with orientation week, teaching activities and exams. Students must always adhere to the university’s guidelines for behaviour on campus.

Please leave campus no later than 18:00/6pm, unless you are participating in academic activities or scheduled orientation week activities involving a teacher or tutor, or activities arranged by student organisations in accordance with AU's guidelines.
 

Can I order or pick up material at the library?

The AU libraries are open. Please note that AU Library consists of several libraries. Stays in the AU libraries must take place in accordance with the authorities' recommendations. You must therefore follow the recommendations in the relevant library to avoid the spread of Covid-19.

 

You must wear a face mask when you are in the library. You are welcome to remove your face mask when sitting down in the reading rooms, in our canteens and cafés or in the study areas.  

Det Kgl. Bibliotek/Royal Danish Library at Victor Albecks Vej is also open. Find more information about facilities and services for this specific library at Det Kgl. Biblioteks/Royal Danish Library’s website.

Please note that you still have access to a large amount of electronic resources via library.au.dk, and you also have free access to a number of resources from different publishers, which make their materials available free of charge for a limited period of time.

Feel free to contact the library if you need help.

Events in autumn 2020

What will academic and social events at AU be like this autumn?

Please note that no social events may be held at least until 2 January 2021.

Students will be able to participate in academic events on campus this autumn – to a limited extent and in compliance with the current COVID-19 guidelines.

Student associations may hold academic meetings and events if they are sufficiently important and can be held safely – by prior agreement with the faculty in compliance with its specific guidelines

Your support for adhering to the COVID-19 guidelines is important.

  • You must always adhere to the guidelines for social distancing and hygiene.
  • You will be asked to register for events in advance so that the event organisers know who will be participating. This is to make contact tracing possible if that becomes necessary.
  • All events on campus must end no later than 20:00.

You can get information about events from your local student association.

Exams in autumn 2020

What should I expect of my exams this semester?

Aarhus University will make every effort to offer exams as usual. However, it is certain that there will be less capacity for on-site exams and oral exams due to physical distancing requirements. This means you should expect that some exams will be converted to other formats, or that they will take place online.

You will be notified of any changes well in advance of the exam. You will also be able to check your study portal to find out how and when your exams will be held. If you are a student at Arts, check your course catalogue for exam information.

How can my travel affect my exam?

Anyone with a permanent address in Denmark can enter the country regardless of purpose. However, you should be aware that there are many countries and regions the Ministry of Foreign Affairs of Denmark strongly discourages people to travel to, including on holiday. Read the Ministry of Foreign Affairs of Denmark’s travel advice

If you are travelling to a country or region to which Ministry of Foreign Affairs of Denmark discourages unnecessary travel due to COVID-19, the following applies when you return to Denmark:

  • We strongly advise you to adhere to the healthcare authorities’ guidelines for a fourteen-day period of self-quarantine after returning to Denmark.
  • To safeguard the safety and health of all employees and students at AU, you may not come to campus for fourteen days after arriving in Denmark, unless you can present a negative Covid-19 test performed by the Danish national healthcare service. The university will not accept quick tests offered by private companies. In case of shorts trips, the test may be performed no earlier than four days after departure from Denmark. You must be able to provide documentation if asked.

If your travel activity affects your ability to participate in the exam in person, you should be aware that this may have consequences for your exam. It may be possible to find an alternative solution in the event that you are unable to participate in person. This depends on whether a practicable, academically sound solution can be found. Contact your local studies administration office (see contact details at the top of the page). If you are a student at Aarhus BSS, you should check your faculty’s corona FAQ for more information.

How do I avoid cheating on my exams?

 AU’s rules on cheating at exams are the same as always. The university trusts that you as a student want to earn your grades honestly, and we expect you to familiarise yourself with the rules and follow them while taking exams in the new online formats.

Here are some issues you should be particularly aware of.

  • You are allowed to use aids for all written and oral exams unless otherwise indicated in the description of a specific exam. We recommend that you always read the description of the specific exam on your study portal. Students at Arts will find this information in the course catalogue. This is where you can read about how specific exams will be administered.
  • We stress that if you are supposed to write an individual exam paper for your online exam, you are not allowed to collaborate with others during the exam: you have to write the paper yourself. This means that you may NOT share good advice, tips and tricks with your fellow students. And you may not share your paper with others, or ask others to share theirs with you.
  • If your exam is an oral exam, you will be asked to identify yourself with your AU ID card. You may be asked to pan the room with your webcam to show that no one else is in the room with you. You are allowed to have guests at your exam, but they have to be visible in the background during the exam.

It’s a good idea to read the brochure Avoid pitfalls at exams. If you still have any questions about your specific exam, you are welcome to contact your teacher or your local studies administration office.

Good advice on dealing with a more digital learning environment

How do I handle my studies with a lot of online classes?

If you need help structuring your everyday life with increased online learning and online exams, Studypedia has developed some good advice and information for you: studypedia.au.dk/online-studiearbejde/ eller https://studypedia.au.dk/eksamen. The advice is from the full lockdown, but the principles are still useful.

You can also find overall tools for how to improve your life as a student at styrkditstudieliv.au.dk.

You are always welcome to talk to a student counsellor about your concerns. On your study portal, you can read more about how to contact your local student counsellor.  

IT

Is it safe to use Zoom for classes and exams?

The coronavirus crisis has led to a significant increase in the use of Zoom worldwide, and there have been a number of critical stories in the media about security problems with the solution.

We would like to stress that you may use Zoom for classes and exams as long as you use the official AU Zoom solution, and as long as you do not use the platform for anything that involves sensitive personal data or confidential data.

AU has a contract with Zoom through the Danish e-infrastructure Cooperation (DeiC). The contract includes all of the standard data protection clauses normally found in European contracts.

For this reason, it is important that you always use the official AU Zoom solution. Never use the free version of Zoom, and do not buy a licence for the standard version from Zoom’s own website.

You can access AU’s Zoom solution by creating a user profile through Blackboard, zoom.au.dk or aarhusuniversity.zoom.us.

Keep your Zoom client up to date.
Zoom is constantly updating their technology to improve IT security. This means it’s important that you update your Zoom client to the latest version whenever an update is released.

Ongoing security assessment
AU assesses the security of Zoom regularly, and you can read more about the IT security of the Zoom solution AU uses on DeiC’s website (in Danish): www.deic.dk/da/news/2020-04-02/zoomfaq

How do I get remote access to the library's databases?

If you need to search for literature in the library's databases, please go to the AU Library website https://library.au.dk/.

You should always log in via WAYF (never NemID, which doesn’t give remote access to the library’s databases).

If you have any problems accessing the literature after logging in, send an email to Ask the Library (kb@kb.dk).

Current international full degree students

I am a current international student at AU – can I stay in Denmark?

Yes, you can stay in Denmark and continue your studies at AU. Staying in Denmark may be the best option for you. Travel options are limited, and you risk bringing corona contagion with you if you leave.  

I am an international student at AU currently staying in another country – can I enter Denmark now that the borders are closed?

If you hold a Danish residence permit, you can enter Denmark.

 

Please consult the following website for additional information https://www.nyidanmark.dk/en-GB/Words%20and%20Concepts%20Front%20Page/Shared/Corona_COVID19_Information/Corona_COVID19_SIRI

What if my studies are extended, will I have to pay tuition for another semester?

No. Tuition fees corresponding to 30 ECTS credits are paid in advance for each semester until the degree programme has been paid for, regardless of delays relative to the prescribed standard period of study.  

Studying abroad – Spring 2021

I am planning to study abroad in spring 2021. Can I go?

Yes, you may go. It is your decision whether you want to go through with your stay abroad. We recommend that you pay attention to the following:

  • If your host country has imposed travel restrictions or quarantine rules
  • If it is possible to book a flight in case you want to return home with short notice
  • If your travel insurance covers your trip including COVI-19 related illness

The Danish authorities have decided that exchange stays are an essential travel activity in contrast to tourist travels which are regarded as a non-essential travel activity. We recommend that you keep an eye on the travel directions in the country of your exchange program. You can read all updates here

Unfortunately, we have seen that some universities postpones their semester start, decides to change to online teaching or cancel the semester spring 2021 entirely. We will inform you as soon as we get such information.

Should I buy a plane ticket and sublet my home?

Because there is still a risk that your exchange could be cancelled, we don’t recommend that you book your ticket and sublet your home here in Denmark just yet. As far as possible, you should also make sure that any expenses in the host country connected to your exchange, for example, housing expenses, can be refunded if your exchange is cancelled.

In connection to the planning of your travel we recommend you to check up on the visa- and residence permits rules in the country and the processing time of it.

What if my host university cancels my study abroad. What are my options?

If your host university contacts you because they are not accepting inbound exchange students in spring 2021, which means you won’t be able to travel there as planned, please contact your international coordinator to talk about alternatives. Unfortunately, Aarhus University is not able to offer you an alternative exchange agreement in spring 2021.

Should I register for courses at AU?

If you wish to carry through your stay abroad in spring 2021 as planned, you can not register for courses at AU in spring 2021.

Can I postpone my study abroad to Autumn 2021?

Unfortunately not. An exchange period cannot be postponed to a new academic year.

What if I want to cancel my study abroad in Spring 2021?

If you want to cancel your study abroad in spring 2021, please contact your international coordinator at your faculty. You will get the possibility, like your fellow students, to enrol for courses in the enrolment period from November 1st to November 5th 2020. In this case, you have to send an email to your coordinator at the faculty no later than October 27th 2020. You will not be able to get back your exchange place once you have cancelled your stay.

Studying abroad - Autumn 2020

I am planning to study abroad in autumn 2020. Can I go?

Yes, you may go. It is your decision whether you want to go through with your stay abroad. We recommend that you pay attention to the following:

How COVID-19 is developing in your host country and the quality of the local health care system.

  • If your host country has imposed travel restrictions or quarantine rules.
  • If it is possible to book a flight in case you want to return home with short notice.
  • If your travel insurance covers your trip including COVID-19-related illness.

Should I buy a plane ticket and sublet my home?

Because there is still a risk that your exchange could be cancelled, we don’t recommend that you book your ticket and sublet your home here in Denmark just yet. As far as possible, you should also make sure that any expenses in the host country connected to your exchange, for example housing expenses, can be refunded if your exchange is cancelled.

What if my host university cancels my study abroad? What are my options?

If your host university contacts you because they are not accepting inbound exchange student in the autumn, which means you won’t be able to travel there as planned, please contact your international coordinator to talk about alternatives.     

What if I want to cancel my study abroad in the autumn of 2020?

If you want to cancel from your study abroad in the autumn of 2020, please contact your international coordinator at your faculty.

Does my student travel insurance cover coronavirus?

In light of the coronavirus pandemic, we recommend that you contact your insurance company to find out if your travel insurance covers coronavirus. Not all travel insurance companies cover expenses related to coronavirus.

Can I postpone my exchange until the spring of 2021?

In some cases, it will be possible to postpone study abroad until the spring of 2021. The host university would have to approve the postponement, which would also have to fit into your degree programme at AU without extending your degree completion time. You would also need to find relevant courses at the host university in the spring of 2021 and have them pre-approved by your board of studies.

PhD students

Where do I find more information about travel and entry into Denmark as an international PhD student?

 

Find targeted information on travel and entry into Denmark for international employees, PhD students and guests at https://ias.au.dk/coronaviruscovid-19/ . You can find additional information on Aarhus University's website for employees at https://medarbejdere.au.dk/corona/til-medarbejdere/