Blackboard

FAQ

Where have my Kaltura videos gone?

From Wednesday 30 June 2021, the will Royal Danish Library no longer make Kaltura available as the go-to video platform of AU. However, fret not! Your videos have been automatically moved to AU's new video platform Panopto.

  1. Log in to Panopto via panopto.au.dk.
  2. Click on My Folder, where you will find your Kaltura videos.

How do I replace a broken Kaltura link with the active Panopto link?

  1. Log in to Panopto via panopto.au.dk.
  2. Click My Folder and find the video to which you want to link.
  3. Click Settings

  4. Select the link in Viewer Link

You can insert the new link on your Blackboard course, where you previously linked to Kaltura. However, consider whether it is necessary to link to Panopto videos on your Blackboard courses as Blackboard will be phased out by the end of October 2021.

More questions and answers here!

How do I create an external user?

In order for an external user to access Blackboard, he/she has to register in AU systems. When this is done, a Blackboard administrator can grant access to Blackboard and the relevant courses.

See how an external Danish user is granted access in this guide (Danish only).

See how an external foreign user is granted access in this guide.

If you are a Blackboard administrator, you can find help on how to grant access to an external user in Blackboard in this guide (only in Danish): Guide til TAP'er - oprettelse af eksterne brugere (som har et AU ID).

Support and Guidance

Questions regarding functionality or technical issues

Contakt Blackboard Support

The support is closed for holidays in weeks 30 and 31

Opening hours:
Monday to thursday - 9AM to 3PM
Friday - 9AM to 2PM

Creating a course or organization

Request creation of a course or organization.