Arts IT support

Issues with MAC on EDUROAM at the moment!

Some MAC computers are experiencing issues connecting to EDUROAM. This can be resolved by: Connecting the Mac to the AU-Guest WiFi, checking for and installing updates in the "Managed Software Centre" app, and then connecting to the VPN. The machine should then automatically reconfigure itself, resolving the issue.

For more details, see: https://driftstatus.au.dk/da/home/message/6460

Support cases can be created by emailing us at arts.it@au.dk or directly at support.au.dk.

Mail, phone or portal

Aarhus

support.au.dk

Arts.it@au.dk

Tlf.: 8715 0911

Phone opening hours:
Monday-friday: 08.00-15.30

Emdrup

support.au.dk

Support.edu.it@au.dk

Tlf.: 8716 1370

Phone opening hours:
Monday-friday: 08.30-14.30

Personal contact