Contact Health IT-support

BEFORE you contact us, make sure to be updated about interruptions to servicepages, unreachable homepages and general info at: serviceinfo.au.dk

Press grey box to the right: "See status for IT-og FM services at serviceinfo.au.dk"

Portal, mail or phone

Phone is open:

Monday - thursday: 7.45am - 3.30 pm
Friday: 7.45 am - 2.30 pm

(Universitetsparken)

Vennelyst Boulevard 9
Building. 1610, Head entrance to the right
8000 Aarhus C

Opening hours:

Monday - thursday:

at 7.45 am - to 3.30 pm
Friday: at 7.45 am - to 2.30 pm

(Skejby)

Palle Juul-Jensens Boulevard 99
Entrance G, Cornerpoint G114,

local G111-129
8200 Aarhus N

Opening hours:

Monday, wednesday and thursday from 8am to 12pm.

NOTE - IF the access is not possible at the door at Skejby, please call us at this number: +45 24 77 84 71

If you wish to have personal contact other than the mentioned opening hours, please write to us at: health.it@au.dk or to an already existing case.

Every fourth Thursday, the personal contact is open from 8 am to 9am, during staff meeting. The dates are available at the frontpage.

On support.au.dk, you can create items and see the status of your items.

Microsoft will no longer provide technical support, bug fixes, or security fixes for Office 2016 and Office 2019 vulnerabilities which may be subsequently reported or discovered. This includes security updates which can help protect your PC from harmful viruses, spyware, and other malicious software.
You'll no longer receive Office 2016 and Office 2019 software updates from Microsoft Update.

What does it mean?

What can I do?

Revised 16.05.2025