AU Pure Support

We can help you with

  • Access to Pure
  • Import/export of publications from Pure at other universities
  • Extracting data from Pure
  • Setting up ORCID synchronisation
  • Adjusting your personal AU homepage

Write if you have questions regarding Pure. Subsequently, you will receive an email, confirming that a case has been created in our case management system.

Inquiries about your homepages

When you contact PURE Support with a problem, please describe if your problems is regarding your portal homepage or your personal AU homepage, and whether it is the Danish or English page. Please do send links and screenshots. Before contacting us, consider to check Known problems.

Due to our spam filter we are only able to receive emails from .dk domains. If you do not have an email address ending in .dk, please write one of the AU Pure Support team members directly.

Are you a student?

If you have questions regarding e.g. your student assignment / bachelor project you need to contact your faculty's student services.

Local contact person

Depending on where you are employed, there may local contact persons who can answer questions related to Pure.

Ask your institute management whether there is a person assigned to help with Pure.

If you do not have access to a local Pure contact person, you are always welcome to write the AU Pure support at

AU Pure Support Team