Known issues in Pure

Last updated: 9. February 2024.

Topics on this list are problems that we have identified, but to which we do not have an immediate solution. When we have found and implemented the solution, the topic is removed from this list.

Temporary system crashes and scheduled down-time etc. are announced on the Pure homepage.

Are you confused about the new personal homepages? Read about them here.

Miscellaneous display errors on the new personal homepages

Unfortunately, we experience a number of display errors on the new personal pages. The errors listed here have all been reported to IT. We can't help with inquiries about these problems except for the last one. There may be differences in display errors whether you're viewing the page in English or Danish.

  • Only one academic degree (title) is shown.
  • The free text fields "Job Responsibilities" and "Consultancy/Commisioned"  is currently not being shown if no other free text fields have been filled out.
  • Projects are listed in reverse chronological order. Projects' titles are not shown.
  • The Open Access symbol will not appear on publications on the new personal homepages.

Profile picture not showing - or badly cropped?

The problems below have been reported to IT. They will be fixed as soon as possible. The problems are on the personal homepages.

  • Some users will find that their image is not displayed, even though they have inserted the image correctly. This may be due to special characters and/or empty spaces in the filename. Try uploading your profile picture with a new filename.
  • Some may experience a wrong/bad cropping of their profile picture.

Delay between input in backend and display in frontend

Short delays may be experienced between entering data in PURE and visibility on the new personal homepages. However, the delay should not exceed the cache time of 60 minutes for the basic information and 1 day for the ribbbons with, among other things, publications and activities. Work is continuing to reduce the response time on the uncached page

Wrong title displayed on personal website

Pure draws certan pieces of information from other AU system - such as your title which is sync'ed from Medarbejderstamkortet (MSK). This means that title-related issues should generally be solved within the MSK. As of September 2023 we have implemented a change in the synchronisation between MSK and Pure and as a result, your title may be displayed differently. If a title field (in either Danish or English) is empty in the MSK, a generic title will be inserted based on your employment category. If you want to change this, you should ask your local MSK-editor to change accordingly. If you continue to experience difficulties, for instance because of multiple titles and/or affiliations, the Pure support team will be happy to help sort you out.

As always, you can add academic degrees to your title - you do this directly in the Pure editor. 

Synchronisation to ORCID

You may experience problems when you try to synchronise your publikations in Pure to ORCID. The problem appears when you, from your profile information page in Pure, have pushed the "transfer" button next to your ORCID ID and subsequently clicked "Proceed" in the dialog windown that pops up. You may then experience that nothing happens after you have clicked "Proceed". The underlying cause is, that the Pure supplier has changed the security policy related to exchange of content in Pure.

Different internet browsers handle this change differently. If you use Chrome when you are at AU physically and connected to AU's network, or if you are connected through an AU VPN connection, it will likely trigger the problem.

If you instead use Firefox when you are at AU or an AU VPN-connection, you should not run into the ORCID synch problem. If you still do not succeed using Firefox, please write us at pure@au.dk. Or, you may show up at drop-in support on Thursdays 10:00 - 11:00 AM in Zoom and share your screen so we can guide you through the process.

We expect the problem to be solved with our next Pure upgrade in February 2022, so that users can Chrome to work in Pure regardless of where they are.

Homepages in Google search results

There have been several personal AU homepages that did not appear in Google's search results when somebody tried to search for a researcher. This was due to a missing tag that Google needs to index the homepages correctly. This error was caused by Typo3.

AU IT (User experience) has made changes to Typo3 and many of the homepages that had "disappeared" have now reappeared. That means that the Google scanner passed by and indexed the pages. How long it takes before Google has re-indexed all the missing pages is not possible to say.

We have an agreement with AU IT that we forward these cases to them. We are unable to take any further action in this case.

Unnecessary repeats of organisational affiliations (Backend)

Due to a date-synchronisation error some users will notice that the same position at the same organisational unit is repeated under their organisational affiliations. The only difference being the period of employment. See example below:

We have cleaned up the errors we have found, and have consolidate the repeated affiliations into one continuous period of employment. If you see that the same affiliation repeated with multiple periods, write pure@au.dk so we can look into it.