Known issues in Pure

Last updated: 26. April 2022.

Topics on this list are problems that we have identified, but to which we do not have an immediate solution. When we have found and implemented the solution, the topic is removed from this list.

Temporary system crashes and scheduled down-time etc. are announced on the Pure homepage.

Synchronisation to ORCID

You may experience problems when you try to synchronise your publikations in Pure to ORCID. The problem appears when you, from your profile information page in Pure, have pushed the "transfer" button next to your ORCID ID and subsequently clicked "Proceed" in the dialog windown that pops up. You may then experience that nothing happens after you have clicked "Proceed". The underlying cause is, that the Pure supplier has changed the security policy related to exchange of content in Pure.

Different internet browsers handle this change differently. If you use Chrome when you are at AU physically and connected to AU's network, or if you are connected through an AU VPN connection, it will likely trigger the problem.

If you instead use Firefox when you are at AU or an AU VPN-connection, you should not run into the ORCID synch problem. If you still do not succeed using Firefox, please write us at pure@au.dk. Or, you may show up at drop-in support on Thursdays 10:00 - 11:00 AM in Zoom and share your screen so we can guide you through the process.

We expect the problem to be solved with our next Pure upgrade in February 2022, so that users can Chrome to work in Pure regardless of where they are.

Homepages in Google search results

There have been several personal AU homepages that did not appear in Google's search results when somebody tried to search for a researcher. This was due to a missing tag that Google needs to index the homepages correctly. This error was caused by Typo3.

AU IT (User experience) has made changes to Typo3 and many of the homepages that had "disappeared" have now reappeared. That means that the Google scanner passed by and indexed the pages. How long it takes before Google has re-indexed all the missing pages is not possible to say.

We have an agreement with AU IT that we forward these cases to them. We are unable to take any further action in this case.

Unnecessary repeats of organisational affiliations (Backend)

Due to a date-synchronisation error some users will notice that the same position at the same organisational unit is repeated under their organisational affiliations. The only difference being the period of employment. See example below:

We have cleaned up the errors we have found, and have consolidate the repeated affiliations into one continuous period of employment. If you see that the same affiliation repeated with multiple periods, write pure@au.dk so we can look into it.