AU Pure Support

Inquiries about the new personal homepages

The personal homepages are now being implemented. Unfortunately, we experience a number of discrepancies in the showing of multiple types of content, which may differ depending on whether you are on the personal websites (AU page) or on the PURE profile. In addition, there may also be differences between the English and Danish versions of the personal websites. When you contact PURE Support with a problem, please describe on which of the two new pages you notice the error, and whether it is a Danish or English page. Please do send links and screenshots. Before contacting us, consider to check Known problems.

We can help you with

  • Access to Pure
  • Import/export of publications from Pure at other universities
  • Extracting data from Pure
  • Setting up ORCID synchronisation
  • Adjusting your personal AU homepage

Write pure@au.dk if you have questions regarding Pure. Subsequently, you will receive an email, confirming that a case has been created in our case management system.

Due to our spam filter we are only able to receive emails from .dk domains. If you do not have an email address ending in .dk, please write one of the AU Pure Support team members directly.

Are you a student?

If you have questions regarding e.g. your student assignment / bachelor project you need to contact your faculty's student services.

Local contact person

Depending on where you are employed, there may local contact persons who can answer questions related to Pure.

Ask your institute management whether there is a person assigned to help with Pure.

If you do not have access to a local Pure contact person, you are always welcome to write the AU Pure support at pure@au.dk.