• Sales invoices and payments - Receivables

Customer creation or changes

The DDI function in Navision must be used to create a new debtor (customer) - this guide will tell you more about new customers(not translated).

For changes to an existing debtor (customer) please send an e-mail via opretdebitor@au.dk. Note "Changes to debtor no. XXXX (the xxxx is the number of the debtor) in the subjectline.

Create a sales invoice

Reminders - outstanding payments

If a payment is overdue, we will remind your customer about the outstanding payment.

For questions about reminders send an e-mail to debitorrykker@au.dk or find contact information for a specific employee to the right.

...you will receive a reply within 48 hours.

Webshop

Repayments/deposits

Due to the current COVID-19 situation, payments cannot be made by showing up at the university. Instead, we refer you to your bank for payment.

Bank details (Not translated)

If you need a bank receipt for your deposit send an e-mail to: bankkvittering@au.dk

Expected payments or reimbursements

…which hasn’t been invoiced, please send an e-mail about the expected amount to:

Remember to list the name of the reimitter, amount, posting informations (type, project and activity*) and a text for the deposit in the subject line.

* Contact your business controller / project finance administrator for the posting informations.

  • Receiving and forwarding project funds

  • The sale of used AU equipment

  • Events permitted in the webshop

    • You can find information about permitted events on the webshop page (Not translated)

  • Invoice not received

    • You can call the main number at Aarhus University tel. 87 15 0000 or write an email to debitorhotline@au.dk

  • Complaints (disagreements such as price, text, etc. on the invoice)

    • Call or send an e-mail to the contact indicated on the invoice.

  • An invoice regarding a continuing education:

    • Kontaktpersoner EVU:

      Health
      Karoline Engsig-Karup
      E-mail: kek@au.dk - tel. 87 15 30 70
       
      Science & Technology
      Lotte Thiessen
      E-mail: lt@au.dk - tel.: 87 15 28 21

      Arts
      Susanne Bilde
      E-mail: susanne.bilde@au.dk - tel. 87 15 28 06

      Tina Kjemsø
      E-mail: tk@au.dk - tel. 87 15 26 54

      Aarhus BSS
      Funktionspostkassen: evu.bss@au.dk
      Karin Møller Nielsen: kmn@au.dk - tel. 87 15 23 74
      Bjørg Brink Dalgaard: bd@au.dk - tel. 87 16 51 85
       
      Summer University for alle hovedområderne:
      Annika Haarbye Jensen: annikahj@au.dk - tel. 87 15 37 16
      Tina Fredsø Mortensen: tfm@au.dk - tel. 87 15 36 17

  • Information on the sales invoice

    • Is the customer entitled to a PO number?

    • Contact at the customer

    • A clear and simple text on the invoice

    • Customer EAN number, if electronic invoicing is a possibility

  • Redemption of checks

    • In order to cash a check it must be issued to AU.

  • VAT (Not translated)

Mail to Accounts receivable

Address internal Mail to Accounts Receivable: "Regnskab-Debitorgruppen”