1. You have forgotten password
You can find help at AU IT if you have forgotten the password for your AU ID.
2. You are not registered in Medarbejderstamkortet
You need to be registered in the AU personnel system named Medarbejderstamkortet before you can get access to Pure. After you have been registered in Medarbejderstamkortet you can get an IT-user account at Aarhus University. You need have an IT-user account to get access to Pure.
Check if you are registered in Medarbejderstamkortet
Look up yourself by name on this webpage: https://international.au.dk/about/contact/staffdir/
If your name does not come up in your search, likely, it is because you are not registered.
Contact your local superuser to get registered
You can find your local superuser and read more about Medarbejderstamkortet on this page:
There may be up to a day's delay from your get registered in the Medarbejderstamkortet till you are able to log in to Pure.
3. You are missing a valid employee email
You need a valid employee email in "Medarbejderstamkortet" before you can become user in Pure. You create this email from your personal profile at https://mit.medarbejdere.au.dk/en/profile/mail
You decide what goes in front of the @. What comes after is determined by which department you belong to. It could be e.g. clin.au.dk or ps.au.dk.
4. Unknown cause
If you are registered in Medarbejderstamkortet, and you are using the correct password, and you waited a day, and you are still not able to log in to Pure, you need to contact AU Pure Support at email@example.com.