How to change your password

When changing your password to your PC, Mac, webmail mit.au.dk (Self-service) etc, please follow the procedure below.

How to change your password on your AU PC (Windows)

We recommend that you change your password directly on your computer when you are logged on to AU’s network.

1. Press CTRL+ALT+DEL and select ‘Change a password’.


2. Write your current password and then the new password twice.

REMEMBER: When you have changed your password, you must remember to change the password on all your devices e.g. smartphone and tablet. You will also be asked to enter the new password on Eduroam and email on all mobile devices which you use to access your AU email.

How to change your password on your AU Mac


The information is beeing updated. We apologize for the inconvenience!

How to change your AU password from a private computer

  1. Log on to mit.au.dk (Self-service).
  2. Click ‘Change password’ below the headline [your name].
  3. Write a new password
  4. Repeat the new password
  5. Finish by clicking ‘Change password’.

REMEMBER: When you have changed your password, you must remember to change the password on all your devices e.g. smartphone and tablet. You will also be asked to enter the new password on Eduroam and email on all mobile devices which you use to access your AU email.

Forgot your password?

If you forgot your password, you can use NemID to log on to mit.au.dk (Self-service). Once you have logged in to mit.au.dk (Self-service), you can change your password.

How to solve password problems

1. I cannot log on to Outlook, BlackBoard etc, but I am logged on to my computer and connected to the internet via landline. 

Solution: You must change your password to your computer. A guide is available on this page.

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2.  I cannot log on to my PC.

Solution: You must use your NemID to order a new password. Borrow a computer which is connected to the internet and follow the procedure below:

  1. Log on to mit.au.dk (Self-service) using NemID.  A guide is available here.
  2. Click ‘Change password’ under ‘Personal information’.
  3. Change your password.


3.  I cannot log on to Outlook, Blackboard, Eduroam etc from my mobile and/or Ipad with connection to the internet .

Solution: You must use your NemID to order a new password. Borrow a computer which is connected to the internet and follow the procedure below:

  1. Log on to mit.au.dk (Self-service) using NemID.  A guide is available here.
  2. Click ‘Change password’ under ‘Personal information’.
  3. Change your password

You are welcome to contact your local IT support team if this does not work.