How to change your password
When changing your password to your PC, Mac, webmail mit.au.dk (Self-service) etc, please follow the procedure below.
How to change your password on your AU PC (Windows)
We recommend that you change your password directly on your computer when you are logged on to AU’s network.
1. Press CTRL+ALT+DEL and select ‘Change a password’.
2. Write your current password and then the new password twice.
REMEMBER: When you have changed your password, you must remember to change the password on all your devices e.g. smartphone and tablet. You will also be asked to enter the new password on Eduroam and email on all mobile devices which you use to access your AU email.
How to change your password on your AU Mac
General information
We recommend that you change your password directly on your computer when you are logged on to AU’s network.
1. AU’s Mac computers run a program in the background called ‘NoMAD’. This program synchronizes your UNI password with the Mac computer locally.
2. NoMAD places an icon (triangle) on the right-hand side of the menu bar.
If you want to change your password
3. If you want to change your password, select ‘Change Password’ from the NoMAD menu.
4. The Mac will then ask for your old password and a new password
5. The following NoMAD message appears when your password has been changed successfully.
When your password is about to expire
1. If your password is about to expire, you will receive a notification.
2. You must then connect to AU’s network (via cable or VPN) and change your password.
If you use other devices than your Mac computer to change your password
1. If you have used other devices than your Mac to change the password for your UNI account, the following notification will be displayed when you log on to your Mac.
2. Click ‘Sign In’ and enter your new password.
3. NoMAD will then ask you to change your password locally on your Mac by entering the current password to your Mac (the password you used to log on to your Mac)
PROBLEMS
If you experience problems, please contact the AU IT support team.
Note: It is also possible to use the ‘Get Help’ link in NoMAD.
REMEMBER: When you have changed your password, you must remember to change the password on all your devices e.g. smartphone and tablet. You will also be asked to enter the new password on Eduroam and email on all mobile devices which you use to access your AU email.
How to change your AU password from a private computer
1. Go to staff.au.dk and logon to your staff profile at the top right
2. Click ‘Change password’ under the staff profile
- Click 'Change password'
4. Write a new password
5. Repeat the new password
6. Finish by clicking ‘Change password’.
REMEMBER: When you have changed your password, you must remember to change the password on all your devices e.g. smartphone and tablet. You will also be asked to enter the new password on Eduroam and email on all mobile devices which you use to access your AU email.
How to solve password problems
1. I cannot log on to Outlook, BlackBoard etc, but I am logged on to my computer and connected to the internet via landline.
Solution: You must change your password to your computer. A guide is available on this page.
2. I cannot log on to my PC.
Solution: You must use your NemID to order a new password. Borrow a computer which is connected to the internet and follow the procedure below:
- Log on to mit.au.dk (Self-service) using NemID. A guide is available here.
- Click ‘Change password’ under ‘Personal information’.
- Change your password.
3. I cannot log on to Outlook, Blackboard, Eduroam etc from my mobile and/or Ipad with connection to the internet .
Solution: You must use your NemID to order a new password. Borrow a computer which is connected to the internet and follow the procedure below:
- Log on to mit.au.dk (Self-service) using NemID. A guide is available here.
- Click ‘Change password’ under ‘Personal information’.
- Change your password
You are welcome to contact your local IT support team if this does not work.