Please remember, you can find all of our Brightspace tutorials at AU Educate. This FAQ primarily contains topics of a more administrative nature.
If you cannot find answers to your questions, please contact the CED-Support.
When your course reaches its end date, a label will appear on the course that says "Ended" as in the picture here. This is solely to indicate that the course has been completed and that there will be new courses for the coming semester. All participants in the course can still access the course and its content and participants will also continue to receive notifications if content and messages are added.
Unfortunately, it is impossible to change email addresses through Brightspace, as Brightspace pulls the email address from other systems. Instead, it will be in these systems that the email address needs to be changed.
The display of private or non-AU company addresses will be set when an email address is entered in the category Visningsmail (display email) in AU’s Medarbejderstamkort.
You will need to have your email address changed in this system or remove the Visningsmail entirely if you have been granted an AU employee email address – or if you want to use a student email address (@post.au.dk) instead.
A Discover course is a course that is open for self-enrollment. This means that students and staff can register for the course themselves if they find it interesting and relevant.
From the navigation bar, click Discover. Here you can search in courses by entering words that match course titles and descriptions. Only courses that allow self-enrolment are displayed in the search results.
The Discover courses are open for self-enrollment for all users of AU's Brightspace. If a course is only relevant for, for example, one faculty or a specific target group, this should be clearly stated in the course name or course description.
Unit, lesson, and folder is just a way to describe the three levels in which you can create items.
Unit is the first level. Lesson and folder are in the second and third level.
You decide how you want to use the three levels. You do not have to use all of the levels in your course.
For example, your units can be week numbers, lessons can be the topics to go over in the given week, and folders can be a collection of the material used for a given topic.
Please note that if you only use units, lessons, and folders as empty containers with directions on the outside of the folder, the text will not appear in the students’ Pulse app.
In Brightspace, students will see subjects they are enrolled in through study administration systems. The courses will automatically be visible to registered students 14 days before the start of the semester, unless you manually open the course for your students ahead of time. The idea is that you and your fellow teachers have the opportunity to prepare the course in peace and quiet before the students arrive.
If a student still can't see the course after it opens, the student must contact the local Faculty's Study Service / Study Administration:
Students taking the course again or others who are not formally registered for the course, but you allow to access the course, you can associate with the appropriate role (Guest - Read Only; Instructor; Student; Teaching Assistant; Visiting Instructor) - You can find a guide to how here: https://educate.au.dk/en/teaching-with-technology/technical-guides/brightspace/managing-a-course/classlist
If you are missing a course that you have to teach in the coming semester, contact the following, depending on which faculty you come from:
You can recognize this error by the fact that when you upload a file to Brightspace, you get a gray square that fills most of Brightspace, after which Brightspace (in some cases) freezes.
This problem is often caused by using the Safari browser. This is now a known bug that has been reported to the developers of Brightspace who are working to get it fixed as soon as possible. Unfortunately, there is no time horizon for when the error will be resolved. In the meantime, we recommend using one of the three other browsers that Brightspace supports, Microsoft Edge, Mozilla Firefox or Google Chrome.