Frequently asked questions

Follow this guide to find out how you can sign in to Brightspace:

Unfortunately, it is impossible to change email addresses through Brightspace, as Brightspace pulls the email address from other systems. Instead, it will be in these systems that the email address needs to be changed.

The display of private or non-AU company addresses will be set when an email address is entered in the category Visningsmail (display email) in AU’s Medarbejderstamkort.

You will need to have your email address changed in this system or remove the Visningsmail entirely if you have been granted an AU employee email address – or if you want to use a student email address (@post.au.dk) instead.

Contact your local HR partner or your local master data editor for changes to your email. 

A Discover course is a course that is open for self-enrollment. This means that students and staff can register for the course themselves if they find it interesting and relevant.

From the navigation bar, click Discover. Here you can search in courses by entering words that match course titles and descriptions. Only courses that allow self-enrolment are displayed in the search results.

The Discover courses are open for self-enrollment for all users of AU's Brightspace. If a course is only relevant for, for example, one faculty or a specific target group, this should be clearly stated in the course name or course description.

1. Go to the Discover menu item and type the course name or parts of it in the search field.
   Initially, the course does not show up.
2. On the Sort button, sort by Already Enrolled, and all your Discover courses will appear.
   
3. Click on the course from which you would like to unregister.
4. On the three dots next to the blue Open Course button, you will find the Unenroll item.
   

You can see all the benefits of using Panopto here:

Unit, lesson, and folder is just a way to describe the three levels in which you can create items.

Unit is the first level. Lesson and folder are in the second and third level.

You decide how you want to use the three levels. You do not have to use all of the levels in your course.

For example, your units can be week numbers, lessons can be the topics to go over in the given week, and folders can be a collection of the material used for a given topic.

You can find more inspiration on utilising the units, lessons, and folders in the Brightspace Online Course.

Please note that if you only use units, lessons, and folders as empty containers with directions on the outside of the folder, the text will not appear in the students’ Pulse app.

In Brightspace, students will see subjects they are enrolled in through study administration systems. The courses will automatically be visible to registered students 14 days before the start of the semester, unless you manually open the course for your students ahead of time. The idea is that you and your fellow teachers have the opportunity to prepare the course in peace and quiet before the students arrive.

If a student still can't see the course after it opens, the student must contact the local Faculty's Study Service / Study Administration:

Arts (Study Centre)

BSS (Contact IT support) 

Health (Studies Administration) 

Nat (Contact the course coordinator or IT Support)

Tech (Contact the course coordinator or IT Support)

Students taking the course again or others who are not formally registered for the course, but you allow to access the course, you can associate with the appropriate role (Guest - Read Only; Instructor; Student; Teaching Assistant; Visiting Instructor) - You can find a guide to how here: https://educate.au.dk/en/teaching-with-technology/technical-guides/brightspace/managing-a-course/classlist 

If you are missing a course that you have to teach in the coming semester, contact the following, depending on which faculty you come from:

Arts (Study Centre)

BSS (Contact IT support) 

Health (Studies Administration) 

Nat(Contact the course coordinator or IT Support)

Tech (Contact the course coordinator or IT Support)

When a newly hired VIP needs access to Brightspace before the actual start date of their employment contract, they are considered an external user until the employment relationship begins.

Such "early starters" must be created in the role application with a temporary LMS role until their employment begins.

If you cannot create the individual via the role application, ask your department secretary who can assist you.

Subsequently, an "early start" is created as a user in Brightspace and can be assigned to relevant courses.

You can recognize this error by the fact that when you upload a file to Brightspace, you get a gray square that fills most of Brightspace, after which Brightspace (in some cases) freezes.

This problem is often caused by using the Safari browser. This is now a known bug that has been reported to the developers of Brightspace who are working to get it fixed as soon as possible. Unfortunately, there is no time horizon for when the error will be resolved. In the meantime, we recommend using one of the three other browsers that Brightspace supports, Microsoft Edge, Mozilla Firefox or Google Chrome.