Max weight: 250 grams. Max dimensions: 33 x 23 x 1 cm.
May only contain: Paper products, cardboard, and plastic. Letters cannot be tracked.

• Write recipient name and address on the front and sender name and address on the back.
• Delivery time: 2–5 days in Denmark. Write a “P” (for Plus) on the letter for 1–2 day delivery (only in Denmark)

Note: For important contents or shipments that need to arrive quickly, we always recommend sending them as a parcel—see the next section.
Our experience is that the security surrounding letter mail with DAO is currently of poor quality.

With PostNord, you can send parcels to addresses in Denmark weighing up to 35 kg, to addresses within the EU weighing up to 31 kg, and to addresses in the rest of the world weighing up to 20 kg. 
Parcels can always be tracked. Anything over 250 grams is always sent as a parcel.

• If you want to send a parcel under 250 grams, write “Send as parcel” on the front.
• Write recipient name and address on the front and sender name and address on the back.
• For all private addresses: Write recipient’s email and/or mobile number. One of these is required. Both are a plus, ensuring the postal service can contact the recipient. For GDPR reasons, we place our label over this information. 

We'll pick up the shipment and send it. Your institute/department will be invoiced by PostNord via EAN.

Parcels outside the EU

Custom papers has to be completed for parcel going outside the EU. Inform us of the contents of the parcel and the value of the content. You can write it directly on the parcel or on a post-it. We wil then fill out the necessary Custom papers for the parcel. 

Parcels to company addresses in the United Kingdom
Parcels going to a company address in UK needs a GB EORI number. Please inform us of that number. In some cases you can obtain the number from the company website, in other cases you'll have to contact the receiver to obtain the number. 

Valuable parcels

It is possible to buy an insurance for at parcel. The insurance will cover up to 100.000 DKK. Please contact us for more info. 
 

We pickup and deliver internal shipments on most AU addresses in central Aarhus. 

A internal shipment may be an envelope, a box/parcel, a brown internal envelope, etc. 

How to send an internal shipment: 

1. Write receivers name and building number / address on the envelope/parcel. 
2. Place the envelope/parcel in or near the outbox (udbakke). Your secretary knows where it's located. . 

Internal shipments in Aarhus are delivered day to day, with a few locations where it will be 2-3 days.

Shipments going from Aarhus to the AU addresses in Tjele, Roskilde, Emdrup, Herning and Moesgaard are being sent daily with PostNord. 

The use of a courier service is handled by each department, and is not done through us (Internal post & logistics). 

As of 1st of march 2025 there is a purchasing agreement on courier transport. The agreement is voluntary to use. 

• Purchase agreement on courier transport. (only accesible on AUs network)

Pricing and Invoicing
Internal shipments within AU are a free service for all employees.

External shipments
Your department/main area will be invoiced.

Prices for parcels via PostNord in 2026:

• Prices for parcels within Denmark (see under “Parcel” for business and “Home” for private addresses)
• Prices for parcels abroad (see under “Parcel” for business and “Home” for private addresses)

Prices for letters via DAO in 2026:

• Letters within Denmark, up to 100 grams: DKK 24. Plus-letter: DKK 37
• Letters within Denmark, up to 250 grams: DKK 47. Plus-letter: DKK 60
• Letters abroad, up to 100 grams: DKK 47
• Letters abroad, up to 250 grams: DKK 93

If your organisational unit (e.g. department/school) is changing address, please notify the Mail and Logistics at [email protected] and inform us of:

• the address you are moving from
• the address you are moving to
• the date of the move

If you have made customer agreements with courier companies (e.g. FedEx or GLS), please remember to inform them/update your customer information.

Remember: Notify the Unit Registry – read more here (in Danish). This change will be applied to all instances and therefor also every employees address association