Contact CED-Support

At Center for Educational Development's support, we can help with questions about functionality or technical issues in our supported systems, such as Brightspace, Panopto, Zoom, Mentimeter, TaskCards, FeedbackFruits, and more.

If you experience errors or have questions about our supported systems, you can contact us here.

Errors or questions

Request access or role change in Brightspace, the course configuration app, or the role assignment app.

Brightspace system role access or decommissioning

Create manual courses / communities.
ECTS-awarding courses are automatically created in Brightspace (e.g. found at kursuskatalog.au.dk).
Use this form only for courses / communities that are not created automatically — e.g. a PhD community or a course for teaching assistants at a department.

Course and community creation

Department Folder in Panopto is a shared folder for a department/department, so that videos do not depend on one user. There must be at least 2 admins, whose task is to inform the department/department.
Everyone can create/edit/delete content; only admins can create subfolders and add users.
Used, for example, for videos for TYPO3 or shared learning courses.

Panopto department creation

It is possible to create a Microsoft Teams team associated with your Brightspace course. You can send a list of all AU IDs of your students and CED Support will then arrange for them to be registered with the team.

Order Team with students registered

Contact form for external users

If you are an external lecturer or student or you cannot access your AU account, you can use the contact form below:

Name:

AU ID:

Email address (MUST be AU email, if you have one):

Link to the course/community:

Describe your enquiry:

Affiliated faculty or administrative division:

Attach a file, e.g., a screenshot:

By using this form, you accept that Aarhus University stores and processes the personal data you provide to us to handle your request. Your personal data is stored and filed after processing. Read more in our privacy policy.

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Tutorials at AU Educate

CED-Support

Questions regarding functionality or technical issues:

Contact us using the serviceportal.
Phone no.: +45 87 15 05 75
For course evaluation, submit a ticket before calling. Use the serviceportal.

Opening hours

Monday to Thursday from 9:00 to 15:00
Friday from 9:00 to 14:00

Serviceinfo

See if there are any general problems on Brightspace on serviceinfo:

Serviceinfo

Revised 06.05.2026