Airline tickets/CWT travel agency

To book airline tickets through the CWT portal AU employees must have a CWT travel profile and a profile in RejsUd*. The same applies if a secretary is booking the trip for you. To get a permanent CWT travel profile, you must be employed at AU.

With the travel profile, you (as well as secretaries) gain access to online booking through CWT's travel portal.

Travel booking for Non-AU employees must always be handled by an approved travel booker. This is usually a secretary at the department.

* A profile in RejsUd is automatically created for all new employees during the first week of a new month. If the profile is needed earlier, a combined form for creation of the profiles must be filled.

Discount rates on the purchase of airline tickets

Through the CWT portal AU has fixed discount rates on the purchase of airline tickets in collaboration with the following airlines:

  • Air France
  • Emirates
  • Finnair
  • Icelandair
  • KLM Royal Dutch Airlines
  • LOT Polish Airlines
  • Norwegian
  • SAS/Singapore Airline

The framework agreement gives you access to 301 routes within domestic, Nordic, European and intercontinental routes.

Please note that hand luggage is always included in the fare.

Traveling i groups and bonus points

Traveling i groups
If you need to book tickets for a gorup consisting of more than two persons please contact CWT by phone.

Bonus points
The bonus points that you earn in connection with an AU buisness trip belongs to the university and must be deducted future buisness trips.

Danish airports

Instructions for online booking

CWT has prepared user guides and training videos that you can use if you want to know more about AU's online booking system with them. You must log in to CWT's website and log in to your profile. You will find links to both user guides and training videos under "My Travel Tool".

FAQ - travel profile and travel booking

  • Q&A regarding your CWT travel profile

    • Q&A regarding your CWT travel profile

    • How to activate my CWT Travel Profile?

    • How to change your password

    • How to change your email address

    • How to update my CWT travel profile

      • How to update my CWT travel profile

        Answer:
        It is the traveller’s responsibility to ensure that the name on the CWT travel profile is correct and in accordance with the name in the traveller’s passport. Any changes to personal information must be made by the traveller and it is the traveller’s responsibility that the information is correct. Plane tickets are issued based on the CWT travel profile and it is therefore very important that the profile information is in accordance with the information in the traveller’s passport.

    • How to add a bonus card in CWT

    • How to setup new profiles for employees who already have access to RejsUd

      • How to setup new profiles for employees who already have access to RejsUd

        Answer:
        In order to set up new CWT profiles, this form must be filled in and sent to RejsUdBruger@au.dk.

    • As a secretary, how can I activate other people’s CWT travel profiles?

      • As a secretary, how can I activate other people’s CWT travel profiles?

        Answer:
        No.
        The traveller must activate the profile personally because a number of personal security questions are asked when logging in and it is important that these are correct.

    • How to change credit card information on your CWT profile

  • Q&A regarding travel booking

    • Q&A regarding travel booking

    • Does CWT offer a price guarantee for international airline tickets out of Denmark?

      • Does CWT offer a price guarantee for international airline tickets out of Denmark?

        Answer:
        Yes, CWT does offer a price guarantee for international airline tickets out of Denmark.

        Before the price guarantee can come into force, there are a number of points to be met.

        There is a price guarantee for flights out of Denmark – and on flights that can be found in the airlines' Danish search engines. For example, travellers cannot sit in Spain and find cheap flights, then contact CWT to qualify for the price guarantee for the tickets found in Spain.

        If you find cheaper airfares than those available at CWT, take a screen shot of the cheaper journey you have found and immediately contact one of CWT's travel consultants.

        If you find a cheaper flight on the Internet, for example, be careful to check that all costs are included. Usually, some costs will not be displayed until the step just before you have to pay for the ticket.

        Send the screen shot immediately to au.dk@contactcwt.com with a description of the flight you have found:

        * Departure, date, time, departure airport
        * Return date, time, airport

        And any other information about the flight – e.g. airline, number of travellers, stopovers, etc.

        The travel consultants can be contacted Monday-Friday between 08:30 and 16:30 on Tel.: + 45 33637744, or on email: au.dk@contactcwt.com. If you call outside opening hours, a fee will be charged for each call.

    • How do I book tickets if my family is going to join me on my business trip?

      • How do I book tickets if my family is going to join me on my business trip?

        Answer:
        If you are booking a trip for more people than just yourself, contact CWT and submit the order by phone to a travel consultant. CWT charges a fee for each flight ticket ordered.

        The part of the trip applying to you as an employee can be paid by AU credit card. The remaining part for your family will be invoiced directly to you privately.

        The travel consultants can be contacted Monday-Friday between 08:30 and 16:30 on Tel.: + 45 33637744, or on email: au.dk@contactcwt.com. If you call outside opening hours, a fee will be charged for each call.

    • How can I book a trip with several destinations?

      • How can I book a trip with several destinations?

        Answer:
        If you are going on a long trip, we recommend that you contact a CWT travel consultant, who has extensive experience with booking more complicated trips.

        The travel consultants can be contacted Monday-Friday between 08:30 and 16:30 on Tel.: + 45 33637744, or on email: au.dk@contactcwt.com. If you call outside opening hours, a fee will be charged for each call.

    • Can Travel Expense Accounts book a trip for me?

      • Can Travel Expense Accounts book a trip for me?

        Answer:
        Unfortunately, Travel Expense Accounts cannot help you to book trips/tickets. You have to contact the approved person responsible for booking trips at your department/school/unit. This person can help you purchase tickets and book your trip.

        You can also contact CWT’s travel consultants from Monday to Friday between 08:30 and 16:30 on Tel.: + 45 33637744, or on email: au.dk@contactcwt.com. If you call outside opening hours, a fee will be charged for each call.

    • How do I order tickets for several travelers?

    • How can secretaries book trips for colleagues?

      • How secretaries can book trips for colleagues?

        Answer:
        You can book trips for your colleagues if you have set up a CWT profile, which gives you secretary rights (travel ordered) for your department/school/unit.
        You have to fill in this form to get the secretary role linked to your CWT profile.

    • How do secretaries book trips for non-AU employees?


      • How do secretaries book trips for non-AU employees?

        Answer:
        You have to be registered in RejsUd and CWT. You have to have been assigned the secretary role in CWT to order trips for other people. This form is used for creating profiles in RejsUd and CWT, or to assign the secretary role to an existing profile.