Psychological Counselling Service
Are you experiencing difficulties at work? Do you experience stress, cooperation issues or similar matters that influence your work?
Psychological counselling is available to all members of AU staff who experience work-related problems.
If you experience a problem or a crisis caused by your situation at work and which affects your performance at work, you can receive psychological counselling. The counselling services are free of charge for AU employees, and the employees do not have to pay tax on these services. Your department/school or unit will pay the counselling costs.
In order for you to be able to use the counselling scheme, you can contact your manager who can refer you to the relevant counselling service. You can also contact the counselling services anonymously.
You can contact Dansk Erhvervspsykologi by calling: 7022 7612 (between 8:00 and 17:00 on weekdays) or 7022 7610 (in case of an emergency)
You can also write to krisekorps@danskerhvervspsykologi.dk and they will call you back as soon as possible.
Psychological counselling is available in Danish and English.
Anonymous counselling
You will be offered three sessions to begin with. In connection with anonymous counselling, you can contact Dansk Erhvervspsykologi directly by email or telephone:
- krisekorps@danskerhvervspsykologi.dk (you will be contacted within 24 hours on weekdays)
- 7022 7612 (between 9:00 and 17:00 on weekdays) or 7022 7610 (in case of an emergency)
When you contact the counselling services anonymously, confidential sessions with you and a psychologist will be arranged.
If, after the three sessions, you and your psychologist assess that more sessions are required, you can contact your manager who can refer you to the relevant scheme and grant more sessions. You can then inform your psychologist about this and the sessions with your psychologist can continue.
From this point, the procedure followed is identical with the referral scheme procedure. You can also choose to involve a union representative at this point.
Counselling by referral
You will be offered five sessions to begin with. You start by contacting your manager. Employees can also choose to involve union representatives at this point.
When your manager is informed about the problem at hand and has granted five sessions, you, your manager or your HR partner can contact Dansk Erhvervspsykologi by email or telephone:
- krisekorps@danskerhvervspsykologi.dk (the employee will be contacted within 24 hours on weekdays)
- 7022 7612 (between 9:00 and 15:00 on weekdays) or 7022 7610 (in case of an emergency)
Dansk Erhvervspsykologi will contact you to learn about the situation and clarify the needs. Together you will then arrange completely confidential sessions with a psychologist. When the five sessions are over, you and your manager must agree on an action plan for your current and future work situation.
If, after the five sessions, you and your psychologist assess that more sessions are required, your manager can grant more sessions. You can then inform your psychologist and the sessions can continue.
Why must it be work-related?
When you contact Dansk Erhvervspsykologi, the cause of your crisis must be work-related. Requests for counselling related to private matters are taxable and not covered by AU’s psychological counselling scheme. If Dansk Erhvervspsykologi assesses that a request for counselling relates to private matters, they will reject the request. Requests concerning work-related matters are not taxable.
Recommendations for the process
AU HR recommends that the manager and the employee have a dialogue meeting halfway through the number of sessions and after the last session with the psychologist.
It is important to involve the relevant HR partner early in the process and preferably throughout the process.
Advice and guidance
All managers at AU can contact Dansk Erhvervspsykologi for advice and guidance on specific issues that relate to the employees in the manager’s unit or to the manager.
The managers can receive advice and guidance by calling Dansk Erhvervspsykologi or through virtual meetings with Dansk Erhvervspsykologi. The managers can receive advice and guidance on issues such as stress, conflicts in the team, cooperation issues etc.
Advice and guidance for managers will be provided free of charge.
Dansk Erhvervspsykologi can be contacted by calling 7022 7612.
Need a postcard?
Click this picture, if you need the information about AU’s psychological counselling scheme in a pdf, ready for print.
You can also order it, by emailing AU HR, Development and Work Environment.