Threats over the telephone

When receiving bomb threats or other threats over the telephone:

1. Stay calm

  • Speak calmly to the person who is making the threat.
  • Make others call the police if possible.

2. Take notes

  • Write down the exact wording of the message and try to keep the conversation going.
  • Record as much information as possible:
    • Is it a man/woman?
    • Does the voice reveal the person’s age?
    • Does the person have a specific accent?

3. Talk to the person who is making the threat

  • Try to get the following information:
    • When will the bomb go off?
    • Where is the bomb placed?
    • What does the bomb look like?
    • What is the motive?
    • Who is behind the threat?
  • Try to keep the conversation going - ask again.

4. Provide information and give the alarm

  • Inform your manager
  • The manager contacts the police by calling 112 and the AU emergency duty officer by calling AU's emergency phone number 87 15 16 17.
  • If you cannot get in contact with a manager, you must make these calls yourself.
  • The police decide whether to evacuate the building, unless you assess this to be an immediate threat and that evacuation cannot wait for the police’s decision (e.g. if you can see a bomb).

5. Warning and alarms

  • The police decide how to warn people.
  • Inform the police about the building’s alarm systems and warning options.


6. Evacuation

Letters or emails containing threats

If you receive a letter or an email containing threats e.g. a bomb threat, you must contact your manager. The manager contacts the police and the police decide what will happen next. In this context, it is important to inform the police about the activities in the building/on the site. This may be:

  • Controversial meetings.
  • Controversial guests.
  • Examinations
  • Other large events where an evacuation may lead to significant inconvenience.

Remember also to call AU’s emergency phone number 8715 1617.