Aarhus University has as of 1. April 2022 signed a new telecom supplier agreement with Telenor. The agreement has been completed as part of the procurement (SKI) of the state and local authorities, and includes employees ' work mobile phones and tablets/dongles (i.e. Mobile telephony and mobile broadband) and landline telephony. TDC is still a telephone supplier for home workplaces (landline broadband) and SIM cards in special technical equipment. The plan for subscriptions with Telenor has been made as simple and straightforward as possible, where it also embraces the needs of the vast majority of employees. If you as an employee have special needs, it is possible to accommodate them individually.
Options for mobile phone subscriptions
Mobile Subscription 3-(only valid in DK)
The subscription covers:
Mobile Subscription 4-(valid in DENMARK and abroad)
The subscription covers:
Mobile Subscription 5-(valid in DENMARK and abroad)
The subscription covers:
Possibility of mobile broadband solutions
(For portable computer/tablet. Mobile alternative to ADSL line).
Mobile Broadband Subscription No. 1 (only valid in DK)
Mobile Broadband Subscription No. 2 (only valid in DK)
Mobile Broadband Subscription No. 3 (only valid in DK)
Mobile Broadband Subscription No. 4 (applies in DENMARK and abroad)
Find an overview of Telenor's Prices
Special information about eSIM
eSIM is a generic term for a number of digital services that replace the physical SIM card in, for example, your mobile phone, smartwatch or car.
The price of an eSIM is DKK 25 per month.
Please note that ordering eSIM requires approval from your immediate supervisor.
You order an eSIM by sending your manager's approval and the information below to email@example.com.
When a mobile telephone number needs to be cancelled or transferred from one employee to another, the following established procedures must be followed.
AU IT can help with the following:
A number of aspects relating to the transfer or cancellation of mobile telephone numbers are not carried out by AU IT, but by AU Finance - Accounts Payable.
AU Finance - Accounts Payable can help with the following:
If you want to make one of the changes above, please fill out this form and send it to firstname.lastname@example.org.
Any questions regarding the above or regarding invoices must be sent to email@example.com or by calling: Merete M. Frandsen, (+45) 87 15 28 95.
Find information about how to transfer your private mobile number to AU, or how to get your AU mobile number changed to a private number or transferred to another employer.
Telenor and the Agency for the Modernisation of Public Administration have not entered into an agreement regarding free roaming abroad, and Aarhus University is not part of a special discount scheme which covers mobile and data traffic abroad. However, the AU subscription includes 1100 MB free data in the EU per month.
How to save on data when you use your smartphone abroad
Data usage abroad
If you use your smartphone abroad, there is a data usage limit. The default limit is DKK 450 per month and you will receive a text message when you have used 80% of this amount. You can increase the limit by responding to the text message you receive.
Using wireless networks
Many smartphones can connect to Wi-Fi (wireless networks), and it may be an advantage for you to use the hotel’s Wi-FI or other Wi-Fi when you are abroad. When you connect through Wi-Fi, it is usually free to download data. This means that you do not have to think about how much data you use.
How to avoid using a lot of data when you open the Facebook app on your smartphone
When you browse/scroll through Facebook, the videos in your feed use data even though you have not actively opened them to watch them. This is because they are automatically played in the background by default. By following the instructions below, you can make sure that you only use data on videos you actively choose to watch.
Contact your local IT support team if you need help.
When you acquire a new AU mobile phone or tablet, or leave AU, you must hand in the old device. The IT support will make sure that the old mobile phone or tablet is either recycled internally at AU or sent for recycling by our external partners.
When you return your phone or tablet, make sure that you have:
If you forgot to log out of iCloud before your phone was reset, remove your phone/tablet from the iCloud account by logging in to https://www.icloud.com/ > Account settings > Click on your phone and select "remove device":
When you return your phone/tablet, make sure that you have:
Reset your device: Settings > General administration > Reset > Erase All Content and Settings or Reset All Settings.
The phone subscription needs to be cancelled or moved. Learn how to cancel your phone subscription.
If the phone/tablet is reused by another staff member, the IT support must be notified, and the device will be re-registered. Submit the anti-theft number found on the AU sticker on the phone, it is in the format D12345, to IT support.