Mobile telephony at AU
About AU’s agreement on telephony
Aarhus University has as of 1. April 2022 signed a new telecom supplier agreement with Telenor. The agreement has been completed as part of the procurement (SKI) of the state and local authorities, and includes employees ' work mobile phones and tablets/dongles (i.e. Mobile telephony and mobile broadband) and landline telephony. TDC is still a telephone supplier for home workplaces (landline broadband) and SIM cards in special technical equipment. The plan for subscriptions with Telenor has been made as simple and straightforward as possible, where it also embraces the needs of the vast majority of employees. If you as an employee have special needs, it is possible to accommodate them individually.
Information about subscriptions per 1 April 2022
Options for mobile phone subscriptions
Mobile Subscription 3-(only valid in DK)
The subscription covers:
- Free conversation in Denmark (NB: Except for calls to the information, special services and charity)
- Free TEXT messages and MMS in Denmark (NB: excluding overcharged texts – e.g. for 1212 etc.)
- Free Voicemail
- 50 GB of mobile data in Denmark, e.g. synchronization of email and calendar and display of websites.
- Price: DKK 41 per month
Mobile Subscription 4-(valid in DENMARK and abroad)
The subscription covers:
- Free conversation in DK, EU (call from DK is exempt), Norden (NB: Except for calls to the information, special services and charity)
- Free TEXT messages and MMS in Denmark (NB: excluding overcharged texts – e.g. for 1212 etc.)
- Free Voicemail
- 20 GB of mobile data in DK incl. 4.47 GB Data/month in the EU and the Nordic region
- Price: DKK 41 per month
Mobile Subscription 5-(valid in DENMARK and abroad)
STANDARD Subscription
The subscription covers:
- Free conversation in DK, EU (call from DK is exempt), Norden (NB: Except for calls to the information, special services and charity)
- Free TEXT messages and MMS in Denmark (NB: excluding overcharged texts – e.g. for 1212 etc.)
- Free Voicemail
- 50 GB of mobile data in DK incl. 4.47 GB Data/month in the EU and the Nordic region
- Price: DKK 51 per month
Possibility of mobile broadband solutions
(For portable computer/tablet. Mobile alternative to ADSL line).
Mobile Broadband Subscription No. 1 (only valid in DK)
- Data package: 50 GB/month
- Price: DKK 18 per month
Mobile Broadband Subscription No. 2 (only valid in DK)
- Data package: 200 GB/month
- Price: DKK 30 per month
Mobile Broadband Subscription No. 3 (only valid in DK)
- Data package: No data restriction (1 TB)
- Price: DKK 150 per month
Mobile Broadband Subscription No. 4 (applies in DENMARK and abroad)
- 50 GB of mobile data in DK incl. Special discount of up to 5.4 GB data in the EU and the Nordic region.
- Price: DKK 30 per month
Find an overview of Telenor's Prices
- Prizes abroad
- See the Zone overview
Special information about eSIM
eSIM is a generic term for a number of digital services that replace the physical SIM card in, for example, your mobile phone, smartwatch or car.
The price of an eSIM is DKK 25 per month.
Please note that ordering eSIM requires approval from your immediate supervisor.
You order an eSIM by sending your manager's approval and the information below to it-sekretariat@au.dk.
- Name
- Phone number
How to transfer, change or cancel a mobile subscription
When a mobile telephone number needs to be cancelled or transferred from one employee to another, the following established procedures must be followed.
AU IT can help with the following:
- Setting up a new mobile phone number or mobile broadband. This is done via the IT web shop.
- Cancellation of a mobile telephone number or mobile broadband should be sent to it-sekretariatet@au.dk
- You can also contact the IT secretariat by calling (+45) 87 15 09 12.
A number of aspects relating to the transfer or cancellation of mobile telephone numbers are not carried out by AU IT, but by AU Finance - Accounts Payable.
AU Finance - Accounts Payable can help with the following:
- Changing the name connected to a mobile subscription
- Transferring a mobile subscription or a mobile broadband subscription to another person
- Changing an EAN number connected to a mobile subscription
- Combining several mobile subscriptions on one invoice
If you want to make one of the changes above, please fill out this form and send it to kreditorhotline@au.dk.
Any questions regarding the above or regarding invoices must be sent to kreditorhotline@au.dk or by calling: Merete M. Frandsen, (+45) 87 15 28 95.
How to transfer your mobile phone number to/from AU
Find information about how to transfer your private mobile number to AU, or how to get your AU mobile number changed to a private number or transferred to another employer.
Using mobile phones abroad
Aarhus University does not have a special discount scheme for mobile and data traffic abroad; this is EU regulated. AU subscription no. 7 (Flatrate 20 GB Data) contains, however, 4.47 GB free data/month in the EU and the Nordics per month. Month. If you have purchased the extra 80 GB of data on this subscription, you have a total of 11.98 GB free data per month in the EU and the Nordic region
How to save on data when you use your smartphone abroad
- Deactivate call forwarding to and from your mobile phone
- Deactivate data roaming
- Use Wi-Fi to synchronise your email and calendar
- Limit the use of GPS and Google Maps
- Limit your mobile phone’s connection to the internet Use Wi-Fi instead
Data usage abroad
If you use your smartphone abroad, there is a data usage limit. The default limit is DKK 450 per month and you will receive a text message when you have used 80% of this amount. You can increase the limit by responding to the text message you receive.
Using wireless networks
Many smartphones can connect to Wi-Fi (wireless networks), and it may be an advantage for you to use the hotel’s Wi-FI or other Wi-Fi when you are abroad. When you connect through Wi-Fi, it is usually free to download data. This means that you do not have to think about how much data you use.
How to avoid using a lot of data when you open the Facebook app on your smartphone
When you browse/scroll through Facebook, the videos in your feed use data even though you have not actively opened them to watch them. This is because they are automatically played in the background by default. By following the instructions below, you can make sure that you only use data on videos you actively choose to watch.
Contact your local IT support team if you need help.
- Open Facebook
- Select the three lines (in the bottom right-hand corner)
- Select Settings
- Select Account Settings
- Select Videos and Photos
- Select the second one (Autoplay)
- Select the bottom one ‘Never auto-play videos’
Return of AU mobile phone/tablet
When you acquire a new AU mobile phone or tablet, or leave AU, you must hand in the old device. The IT support will make sure that the old mobile phone or tablet is either recycled internally at AU or sent for recycling by our external partners.
iPhone/iPad
When you return your phone or tablet, make sure that you have:
- Signed out of iCloud on your phone/tablet: Settings > Click on the name at the top > Select "Sign Out".
- Reset your phone: Settings > General > Transfer or Reset iPhone > Erase all Content and Settings.
If you forgot to log out of iCloud before your phone was reset, remove your phone/tablet from the iCloud account by logging in to https://www.icloud.com/ > Account settings > Click on your phone and select "remove device":
Android
When you return your phone/tablet, make sure that you have:
Reset your device: Settings > General administration > Reset > Erase All Content and Settings or Reset All Settings.
Cancelling the phone subscription
The phone subscription needs to be cancelled or moved. Learn how to cancel your phone subscription.
Re-registration for new AU user
If the phone/tablet is reused by another staff member, the IT support must be notified, and the device will be re-registered. Submit the anti-theft number found on the AU sticker on the phone, it is in the format D12345, to IT support.