Mobile telephony at AU

About AU’s agreement on telephony

On 1 April 2021, a new telephone services agreement between Aarhus University and Telenor will enter into force. The agreement was established as part of the Danish state’s and municipalities’ procurement services (SKI) and covers work mobile phones for employees as well as tablets/dongles (i.e. mobile telephony and mobile broadband) and landline telephony. TDC is still the telephony provider in connection with home workstations (landline broadband) and SIM cards in special technical equipment.

The Telenor subscription structure is as simple as possible in order to cover the telephony needs of the vast majority of employees. If an employee has special needs, it is also possible to meet these on a case-by-case basis.

Information about subscriptions per 1 April 2021

Mobile phone subscriptions

Mobile Subscription 3 - (only valid in DK)

The subscription includes:

  • Unlimited calls in Denmark (Note: Except calls to directory enquiries services, special services and charity organisations)
  • Unlimited SMS texts and MMS messages in Denmark (Note: Except SMS texts to which extra charges apply - e.g. to special numbers such as 1212 etc).
  • Unlimited voicemail
  • 20 GB mobile data in Denmark, e.g. to synchronise email and calendars, and visit websites.
  • Price: DKK 40 per month


Mobile Subscription 5 - (only valid in DK)

The subscription includes:

  • Unlimited calls in Denmark (Note: Except calls to directory enquiries services, special services and charity organisations)
  • Unlimited SMS texts and MMS messages in Denmark (Note: Except SMS texts to which extra charges apply - e.g. to special numbers such as 1212 etc).
  • Unlimited voicemail
  • 100 GB mobile data in Denmark, e.g. to synchronise email and calendars, and visit websites.
  • Price: DKK 50 per month


Mobile Subscription 7 - (valid in DK and abroad)

The subscription includes:

  • Unlimited calls in DK, EU, Nordic region (Note: Except calls to directory enquiries services, special services and charity organisations)
  • Unlimited SMS texts and MMS messages in Denmark (Note: Except SMS texts to which extra charges apply - e.g. to special numbers such as 1212 etc).
  • Unlimited voicemail
  • 20 GB of mobile data in DK including a special discount on up to 10 GB of data usage in the EU and Nordic region, minus fair use of 3.83 GB of data.
  • Price: DKK 50 per month


Mobile data on mobile subscription 7

  • You can purchase an additional 80 GB of data for mobile subscription 7.
  • Price DKK 71.20 per month – total price DKK 121.20 per month

Follow the two steps below:

  1. Have the purchase of additional mobile data approved by your immediate manager
  2. Contact the IT secretariat. The secretariat will then help you with the purchase of additional mobile data.

 


Mobile broadband options 

(For portable computer/tablet. Alternative to an ADSL line). 

Mobile broadband subscription no. 1 (only valid in DK)

  • Data package: 10 GB per month
  • Price: DKK 33 per month


Mobile broadband subscription no. 2 (only valid in DK)

  • Data package: 50 GB per month
  • Price: DKK 50 per month


Mobile broadband subscription no. 3 (only valid in DK)

  • Data package: Unlimited GB
  • Price: DKK 200 per month


Mobile broadband subscription no. 4 (Valid in DK and abroad)

  • 50 GB of mobile data in DK including a special discount on up to 5,4 GB of data usage in the EU and Nordic region.
  • Price: DKK 60 per month


See Telenor’s prices

 


Special information about eSIM

eSIM is the generic term for a number of digital services that replace the physical SIM card in your mobile phone, smartwatch or car, for example. 

The price of an eSIM is DKK 25 per month.

Please note that ordering eSIM requires approval by your immediate supervisor.

You can order an eSIM by sending your manager's approval and the information below to it-sekretariat@au.dk.

  • Name
  • Phone number

How to transfer, change or cancel a mobile subscription

When a mobile telephone number needs to be cancelled or transferred from one employee to another, the following established procedures must be followed.

AU IT can help with the following:

  • Setting up a new mobile phone number or mobile broadband. This is done via the IT web shop.
  • Cancellation of a mobile telephone number or mobile broadband should be sent to it-sekretariatet@au.dk
  • You can also contact the IT secretariat by calling (+45) 87 15 09 12.

A number of aspects relating to the transfer or cancellation of mobile telephone numbers are not carried out by AU IT, but by AU Finance - Accounts Payable.

AU Finance - Accounts Payable can help with the following:

  • Changing the name connected to a mobile subscription
  • Transferring a mobile subscription or a mobile broadband subscription to another person
  • Changing an EAN number connected to a mobile subscription
  • Combining several mobile subscriptions on one invoice


If you want to make one of the changes above, please fill out this form and send it to kreditorhotline@au.dk.

Any questions regarding the above or regarding invoices must be sent to kreditorhotline@au.dk or by calling: Merete M. Frandsen, (+45) 87 15 28 95. 

Using mobile phones abroad

Telenor and the Agency for the Modernisation of Public Administration have not entered into an agreement regarding free roaming abroad, and Aarhus University is not part of a special discount scheme which covers mobile and data traffic abroad. However, the AU subscription includes 1100 MB free data in the EU per month.

How to save on data when you use your smartphone abroad

  1. Deactivate call forwarding to and from your mobile phone
  2. Deactivate data roaming
  3. Use Wi-Fi to synchronise your email and calendar
  4. Limit the use of GPS and Google Maps
  5. Limit your mobile phone’s connection to the internet Use Wi-Fi instead

Data usage abroad

If you use your smartphone abroad, there is a data usage limit. The default limit is DKK 450 per month and you will receive a text message when you have used 80% of this amount. You can increase the limit by responding to the text message you receive.

Using wireless networks

Many smartphones can connect to Wi-Fi (wireless networks), and it may be an advantage for you to use the hotel’s Wi-FI or other Wi-Fi when you are abroad. When you connect through Wi-Fi, it is usually free to download data. This means that you do not have to think about how much data you use.

How to avoid using a lot of data when you open the Facebook app on your smartphone

When you browse/scroll through Facebook, the videos in your feed use data even though you have not actively opened them to watch them. This is because they are automatically played in the background by default. By following the instructions below, you can make sure that you only use data on videos you actively choose to watch.

Contact your local IT support team if you need help. 

  • Open Facebook
  • Select the three lines (in the bottom right-hand corner)
  • Select Settings
  • Select Account Settings
  • Select Videos and Photos
  • Select the second one (Autoplay)
  • Select the bottom one ‘Never auto-play videos’