How to create a shared mailbox

You need to add both a primary and secondary owner of the shared mailbox. Supply auid in the form auxxxxx

• Primary owner is responsible for ensuring the right users have access to the shared mailbox
• Secondary owner steps in if the primary owner resign, ensuring a person remains responsible for the shared mailbox
  
   

Syntax rules: There are certain requirements for naming a shared mailbox and email address. You can read more about the rules here

Displayname: The name shown when receiving a mail from the shared mailbox. The display name must be appropriate for the purpose of the shared mailbox.

Email address: Specify the desired email address according to the syntax rules.

Purpose: Shortly describe the purpose of the shared mailbox
 

Primary and secondary owners automatically have access to the mailbox. Additional users are added by inserting auid in the form auxxxxx followed by a comma. One user is specified on each line.
 

On behalf of: It is possible to send your request on behalf of another user. You can search for the user's name or auid in the form 123456

Once you have submitted the form, you will receive an email confirmation of the ticket creation. When the shared mailbox creation is finally approved, you will receive a corresponding email confirmation.

Once the functional mailbox has been created, the members must add the mailbox themselves in Outlook, see instructions here