Get off to a good start with your new mobile phone

To set up your new phone, there are a number of steps you need to follow. The first steps you follow depend on whether you have an iPhone or an Android mobile. This means you should start by following the guide for the kind of phone you have. Then you’ll follow the remaining steps, which are the same for both iPhones and Android mobiles.

Setting up an iPhone

Turn on the device

  1. Press and hold the side button until the Apple logo appears. You’ll then see ‘Hello’ in several languages.  
  2. Follow the onscreen instructions to select your language. Then select your country or area. These settings determine how information is displayed on the device - date, time, contacts and much more.

3. Tap ‘Set Up manually’ to continue.

Activate your device

4. To activate and continue setting up your device, you need to be connected to a Wi-Fi network or a cellular network. You won’t be able to connect to the Eduroam Wi-Fi network at this stage, so you’ll need to insert your SIM card and select a cellular network.

Set up Face ID or Touch ID and create a passcode

5. Follow the onscreen instructions to set up Face ID or Touch ID to use face recognition or your fingerprint to unlock your device and make purchases. Tap Continue and follow the instructions, or tap "install later".

6. Next select a six-digit passcode to help protect your data. You will need this passcode to use features like Face ID, Touch ID and Apple Pay.

Restore or transfer your data and apps

7. Choose how you want to restore or transfer your data from your old device to your new device. You can use an iCloud backup or a backup made from your computer, or move data from an Android device. 

8. If you don’t have a backup or a different unit, select Don't Transfer Apps & Data.

Sign in with your Apple ID

9. Sign in with your Apple ID and password, or tap "Forgot password or don't have an Apple ID?"  From there, you can recover your Apple ID or password, create an Apple ID, or set it up later. You won’t be able to download apps without an Apple ID, and you need to create one yourself – this is not done for you in advance.

When you sign in with your Apple ID, you might be prompted for a verification code from your previous device.

Turn on automatic updates and set up other features

10. Follow the onscreen instructions to share your user data with app developers and allow iOS  to update automatically and set up other features.

Set up Siri and other services

Next, you'll be asked to set up or enable services and features, like Siri. On some devices, you'll be asked to speak a few phrases so that Siri can get to know your voice.

If you signed in with your Apple ID, follow the steps to set up Apple Pay and iCloud Keychain.


Set up Screen Time and more display options

11. Follow the onscreen instructions to set up Screen Time, which gives you insight into how much time you spend on your device.  It also lets you set time limits for daily app use. You can also turn on True Tone, if your device supports it, and use Display Zoom to adjust the size of icons and text on your Home Screen.

12. If your iPhone is a model with Face ID, you can read more about how to use gestures to navigate on your device. If you have an iPhone with a Home button, you can adjust Home button click intensity and speed.

Setting up an Android phone

Follow the instructions for first-time set-up (differs from model to model/brand). 

Set up your Google account to retrieve apps (without using InTune Company Portal). 

A note on setting up InTune Company Portal on an Android device: On Android phones, you’ll find the apps you use for work in a separate section called ‘Work’.  This area has its own app store which is controlled by AU. This is where you need to download applications like Outlook and Teams - otherwise you won’t be able to access them.

Setting up the Eduroam wireless network

Guide to setting up the Eduroam wireless network

Setting up two-factor authentication

If you’ve never set up two-factor authentication before, see the Guide to setting up two-factor authentication.

If you had two-factor authentication on a previous mobile phone, see Lost, stolen or new mobile.

Find out how to set up two-factor authentication here

How to set up Intune Company Portal

To access AU data (such as Outlook mail or Teams) on your mobile phone, you need to install Intune Company Portal. Read more about Intune

If your old mobile phone has been registered in Intune and no longer is needed for AU related data, you need to remove the device here

Find out how to set up Intune Company portal on your iPhone

Find out how to set up Intune Company portal on your Android phone

How to set up Outlook

Find out how to set up Outlook mail on your phone

How to set up Teams

Find out how to set up Teams on your phone