Register an assignment with Nat-Tech Building Services

Download and log on to DaluxFM app:

1. Start by downloading the app DaluxFM HelpDesk. You can find the app on both App Store and Google Play (NB! Remember to give Dalux FM permission to use your current location).
2. Log on to the DaluxFM HelpDesk app: The first time you use the app, you must state your customer login (AU), your email address, your name and the telephone number we can reach you on (HelpDeskID is not necessary). Click on “Fortsæt” to get started.

Register an assignment:

1. Click on “Indmeld”.
2. Scan the QR code for the room the assignment relates to - you will find this code on a sign by the entrance to the room. If there is no QR code, click on “Ingen QR”, and your current location will be displayed on the screen (provided you have given Dalux FM HelpDesk permission to use your current location). In this case, you can always find the building the assignment relates to by clicking on the menu in the top right-hand corner and selecting the current building.
3. Select the topic the assignment relates to.
4. Describe the assignment and specify a location. It is also possible to take one or more photos and attach them to the registration. Photos are often very helpful for the person completing the assignment, so we encourage you to use this function.
5. Once you have completed your registration, click on “send” at the bottom of the screen.

You will then receive a confirmation email, and Nat-Tech Building Operations and Maintenance will process your request as soon as possible. If we need any extra information about the assignment, we will contact you. If we write to you, you just need to reply to the email you have received and your response will be saved as part of the relevant assignment on Dalux FM HelpDesk.