Teams for calls
AU is using Microsoft Teams as landline telephones and on this page you can learn more on how to get started well with calls in Teams.
Teams is considered as a technical solution and will not be taxed under the rules for free telephones.
What is Teams Calls?
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Teams Calls offers the opportunity to make calls for mobile and land line phones directly from the Teams app.
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With Teams Calls your former landline number or Skype number will be transfered to Teams.
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If you don't have a landline line number you can get a new Teams number which makes you able to make calls to mobile and landline phones.
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You will gain access to a number of useful features: e.g. voicemail and call forwarding.
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With Teams Calls it is also possible to chat with external persons in Teams.
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Teams Calls reminds a lot about Skype for Business.
Do I have Teams Calls?
If you are unaware if you have Teams Calls you can check it.
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Choose "Calls" in the left menu in Teams
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Click on ”Phone”
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Here you will see a dialing path
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Below you can see your work number
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Your work number is your phone number in Teams
If you cannot see a dialing path and your work number, you do not have Teams Calls yet.
Get the Teams app
To get calls for Teams you must have access to Microsoft Teams. For the best experience with Teams, we recommend that you download Teams to have it located on your computer. It is possible to use a browserversion of Teams - through login at www.office.com but to explore the full potential of Teams you will have to download the app to ypur computer.
It is possible to download Teams to more devices so you can have it on both your phone, tablet and computer at the same time.
How to get Teams Calls
If you do not have Teams Calls, you can get it by contacting your local IT support team. They can help you create a Teams phone number for you,
Get started well with calls in Teams
See a brief video introduction which gives you a thorough introduction to calls in Teams. It takes 15 minutes (in Danish.)
The video introduction goes through:
- How to make and receive calls
- How to forward calls to others
- Add calls to a list
- How to manage contacts
- How to manage calls.
Learn more
You can also find a guideline to basic functions on calls in Teams here:
Other guidelines
Teams on mobile and tablet
Apart from Teams on your computer you can also receive Team-calls on yor mobile phone or tablets with the Teams app. It's easy to use and offers you flexibility to work in Teams even if you are away from your computer.
Download Teams from Google Play Store or App Store – the name of the app is Teams.
Choose the right equipment
Headsets
Choose the headset that fits you right.
Headsets i the IT-webshop with Teams-logo are Microsoft Teams-certified and supported by AU IT.
Desk phone
If you still want to use a desk phone you need a desk device that works basically as your normale phone. It will soon be available in AU's webshop.
Order af phone number to your Teams account
If you don't have a landline number you can add one to your Teams account. The phone number makes you able to make calls from your Teams account to both landline phones and mobile phones. even persons who do not have a Teams account themselves.
Order a phonenumber
Log in to the IT-support using this link
1. Select your local support unit
2. Please submit, that you would like a telephone number added to your Teams account.
3. Press 'submit.'
How to forward Teams-calls to your mobile phone
If you have Teams Calls you can forward all Teams calls to your mobile phone
- Open Teams and go to the tab ’Calls’
2. In the bottom left corner you will find settings on forward calls. Click the arrow on the right of 'Dont' forward':
3. This will open a drop down-menu. Click ’More Settings’:
4. Now you are in settings for calls. Choose ’Forward my calls’:
5. Click the arrow on the right of the box ’Forward to’. When clicking, you will get a drop down-menu, where you choose ’New number or contact’:
6. Write the number of your mobile phone in the box below ’Add number or contact’ and press Enter:
Now all Teams-calls will be forwarded to your mobile phone.
This guideline also applies if you wish to forward your calls to a colleague.
Move contacts from Skype to Teams
You will find a guideline on how to move contacts from Skype to Teams on this page
Establishing a contact centre
A contact centre is an application which makes it easy to manage many calls to one or several functions/telephone numbers and then find the best qualified and available employee to ensure a quick response to the call.
The contact centre kan be matched to your needs. See more on this page.
Should I choose Miralix or Teams to operate serial routing
AU has two options to control serial routing: Miralix or Teams and there are pro and cons on both.
Teams
| Pros | Cons |
| Free | Fixed opening- and closing times. Users cannot control opening- and closing times in case of e.g. holidays, illness, etc. |
| Simple solutions and user friendly | Cannot change the line of calls. |
| Cannot change speaks |
Miralix
| Pros | Cons |
| You can change opening- and closing times | You need to pay for complicated solutions. |
| You can change the line of incoming calls. | You will need an extra program on your computer. |
| You can change speaks | Not especially user friendly. |
Possibility to see other users status in serial routing when operating a main number. | |
| Statistics | |
| Possibility for temporary forward calls. | |
| Standard solutions are free. |