The contact person for communication receives calls from the emergency duty officer (cf. the telephone chain) in the event of an acute threat to life and property, such as fire, threats made against AU or in case of a major accident. The communication contact person’s task is to take the call from the emergency duty officer and ensure that the emergency response procedure is initiated for AU Communication and Press, the Rector’s Office.
As contact person, it is your responsibility to establish contact to a number of people in AU Communication and Press and pass on the information which you have received from the emergency duty officer.
Usually, you will have another role in the emergency response procedure (as AU’s head of press and communication or communication officer) You only have the role of contact person when you take the call from the emergency duty officer.
If the emergency duty officer is on staff at AU Communication and Press, the emergency duty officer may take on the role of contact person for communication.
Listen carefully to the information provided by the emergency duty officer – ask questions and take notes:
Start the telephone chain
Establish contact with and describe the incident to the next person in the chain.
Start the conversation by stating your name and that an emergency has been reported, and that you have the role of contact person for communication.
The head of staff must be informed about the situation and that the unit’s employees must be informed that they may be asked to take part in the emergency management effort.
When everyone has been contacted, the task of the contact person is completed.