In the event of an acute threat to life and property, the Switchboard may be involved in several ways. If the Switchboard is contacted by an employee or directly by the public emergency services, the emergency response is initiated by calling AU’s emergency phone number 8715 1617.
In all emergency situations, it is the intention that the Switchboard must be informed by the emergency duty officer and by the relevant head of building services if possible. The switchboard function which is contacted first must inform the other switchboard functions.
Listen carefully to the information provided – ask questions and take notes.
Confirmation calls: If the Switchboard is contacted by the public emergency services, a confirmation call is made. Call the public emergency service’s switchboard (main number) and ask for a named individual.
Calls from emergency duty officers or others: When the call from the technical personnel is taken as required by the telephone chain, the emergency phone number will have already been called, and the task is to inform the other switchboard functions.
Inform the other switchboard functions
Inform the other switchboard functions at AU about the incident via email or telephone.
The main number for AU’s switchboard is 8715 0000.
On the website, you can see how the situation develops.
Communication and Press, the Rector’s Office, will update information about the situation at AU on AU’s website on an ongoing basis. Information to the general public will be published on the website.
The Switchboard should not pass on any other information than the exact information which can be found on the website.
Anyone who calls the Switchboard to get information about the situation must be referred to the website. Members of the public emergency services must be referred to the head of emergency management (usually the university director), and press must be referred to AU’s head of press and communication.
The emergency duty officer will inform the Switchboard if the press must be referred to another person than usual (AU’s head of press and communication, alternatively Communication and Press, the Rector’s Office) or if the head of the emergency management is someone other than the university director.