Get off to a good start with your new computer
This guide will help you get off to a good start with your new computer. How you start up your new computer for the first time depends on whether your new computer is a Mac or a PC. So start by following the start-up directions for the type of machine you have. The rest of the guide applies to both Mac and PC.
Starting your new PC for the first time
Get started with your autopilot computer
NOTE: To run this setup, you must log on to a network.
Choose language
- Select the desired language for your computer
Add an additional keyboard layout
- If no additional keyboard layout is needed, select "Skip"
Login with user credentials
- Login with AU username auxxxxx@uni.au.dk and the password you use for PC
Configuration for work or school
- Select "Configuration for work or school"
- Note: Account setup can take a LONG TIME - please be patient
Face login
- When prompted for face login, please skip
Windows Hello
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Follow the instructions and press Next to set up Windows Hello
Two-factor authentication
- Complete the two-factor authentication by following the on-screen instructions
Select pin code
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Enter a 6-character PIN, which must contain letters and symbols
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Example: dkf234
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This PIN can be changed later if desired
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The PC is pre installed with Office 365. Please note that it may take up to 24 hours before the license is released. Until then, you can use webmail and online Office applications from Office.com.
If you need other applications such as Adobe Acrobat, Chrome, Firefox etc., you can download and install via AU's Company Portal
If your computer is not autopilot:
The first time you sign in to your AU account on your new PC, it must be connected to AU’s network with a network cable, either in your office or at the help desk. You can’t sign in unless you’re on AU’s network. Network adapters are not included as standard accessories with laptops, but you can purchase them in the webshop here.
If the default user displayed on the sign-in screen is not you (for example, ‘Administrator’) select ‘Other user’ in the bottom left-hand corner. Sign in with your AU ID (auxxxxx) and your PC password. If you’re a new employee, you’ll find your AU ID in the welcome mail sent to your private email address. If you haven’t created a password yet, you’ll also find a guide in the welcome mail.
The first time you sign in, you’ll be prompted to select a display language, Danish or English. Select your preferred language, and then restart your PC before starting any other programs.
Starting your new Mac for the first time
The first time you sign in to your AU account on your new Mac:
The first time you sign in, you’ll see a sign-in prompt. Sign in with your name followed with the password ‘nosecret’.
Then you’ll be prompted to sign in with a username and password by NoMAD. Sign in with your UNI username, which is your AU ID (auxxxxx), and your AU password (the same one you use for email).
Once NoMAD has approved your UNI username and password you’ll be prompted to sign in again. This is because the local password for your Mac doesn’t match the UNI domain.
Key in ‘nosecret’ when it asks you for ‘password for your Mac’.
Then NoMAD will synchronise the local password with the UNI domain, and the ‘nosecret’ password will no longer be valid.
Setting up two-factor authentication
To sign into your email account and a lot of other AU systems, you need to set up two-factor authentication on your phone.
Find out how here
Set up af VPN connection
To access a number of AU systems in a secure way, you have to use a VPN connection.
Find out how to access AU’s VPN here
Get access to the Eduroam wireless network
If you’re in an AU location, you can sign into Eduroam, the wireless network used at AU.
Find out how here
Microsoft Office 365
The Microsoft Office 365 package is pre-installed on your new computer. The first time when you open an Office application you need to sign in with your AU username, auxxxxx@uni.au.dk in order to register your license. Please note that it may take up to 24 hours before the license is released. Until then, you can use webmail and online Office applications from Office.com.
Adobe Acrobat Pro
This programme is pre-installed on AU PC client computers. To activate your license, you need to sign in to your account. The first time you open Adobe Acrobat Pro, sign in with the username auxxxxx@uni.au.dk.
Se how to activate your license here
Mac users can install the program from Managed Software Center.
Creating an email signature
The first time you start Outlook on your new computer, you should create an email signature.
Find out how here
Request access for a shared mailbox
You can request access for a specific shared mailbox via our Serviceportal. You find a guide here
Assign a shared mailbox to Outlook
You can add the mailbox to your Outlook email once you have access.
Find out how here
Instructions on setting up an Outlook profile for Mac users:
Find the instructions here
Personal files and shared drives
All new employees are automatically given access to OneDrive and the O drive.
Access from your pc
You can access your personal files via OneDrive (the U drive):
Access shared files via your O drive:
Access from your Mac
Find out how to access your personal folder on a Mac here
Find out how to access a shared drive on a Mac here
Request access to a shared drive
You can request access to a shared drive via our Serviceportal. Find a guide here
Do you need additional software installed on your computer?
Do you need software that isn’t part of our standard installation package (MS Office 365, Adobe Acrobat DC)?
- AU has license agreements for a variety of software programs. Find out more
- To use some of these programs, you need to buy a license from the AU IT webshop that supplies your unit.
- If you get a new computer or have your computer reinstalled, your license can be transferred from your old computer.
- If you have a license to a Microsoft program such as Visio or Project, the IT support team can help you reinstall the program on your new computer.
- You can download PowerBI Pro from office.com yourself if you have a license.
- You can also download Adobe Creative Cloud from office.com yourself if you have a license.
- The IT support team can help you transfer any other programs you have licenses for.
Heimdal admin rights
For install or update of an application you need to activate your admin rights in Heimdal. Se more here
My external monitor goes black when closing the lid on my laptop
How do I avoid that my external monitors go black, when closing the lid on my laptop?
In your windows menu, search for Control Panel -> Power Options -> Choose what closing the lid does. Mark settings with "do nothing" when I close the lid and save changes.
