Do you work in Emdrup, the Nobel Park, Kasernen or on Trøjborgvej – and have you spotted a dripping tap or noticed a flashing lightbulb? Please contact Arts Building Services via the DaluxFM Helpdesk. This is easily done using the app or on your PC. All staff and students at Aarhus University can now register maintenance tasks like this via the DaluxFM Helpdesk.
Please continue to register maintenance tasks at Katrinebjerg (tel. 8715 0539) and Moesgaard (tel. 8716 2529) by phoning your local maintenance staff.
Download and log on to DaluxFM app:
Register an assignment:
You will then receive a confirmation email, and Arts Building Operations and Maintenance will process your request as soon as possible. If we need any extra information about the assignment, we will contact you. If we write to you, you just need to reply to the email you have received and your response will be saved as part of the relevant assignment on Dalux FM.
Log on to DaluxFM web:
Register an assignment:
You will then receive an email. In the email, there will be a link where you can follow your case.
Arts Building Services is currently undertaking a major digitisation process, which will change the way assignments are registered with our operations staff. In practice, this will mean that non-urgent assignments to Building Operations and Maintenance must be registered electronically in a new task management system: Dalux FM Helpdesk. Assignments must be registered via an app or online.
Dalux FM will replace our current systems, and it will allow assignments to be digitalised and more easily overviewed, prioritised and managed by internal staff.
The purpose of using Dalux FM is to ensure follow-up and communication with those who use the system and to provide a relevant and digital service experience. The digital communication with users via Dalux FM will not replace the direct dialogue with users which is essential to complete certain types of assignment.
In short, the purpose of introducing Dalux FM is to ensure that:
Please note! When registering assignments at Katrinebjerg and Moesgaard, please contact the local Building Operations and Maintenance.
You can find the Dalux FM manual here
You can find an information poster to display locally here (in progress)
This video gives a brief introduction to the Dalux FM Helpdesk system.
If you have any general questions about the system, you are welcome to contact Anders Vinding Christensen.
Telephone: 4087 8294