How to report phishing, spam and false positives

Our spam filter catches the majority of all incoming spam/phishing mail. Most of it is completely filtered out, and mail where the assessment is uncertain is delivered to the junk mail folder. 

However, if you still receive phishing emails or spam directly in your inbox (not spam emails from the junk e-mail folder), we encourage you to report it. By that you ensure that we can close down the mail as soon as possible and this will not cause harm to other users. See also tips on how to spot a phishing email.

Windows PC

The screendumps differ slightly from the Outlook client to webmail, but the procedure is almost the same.

1. In the upper right corner of the email click "Report message"
2. Click "phishing" and then "report message"
3. The email will now be registered as phishing by Microsoft

Report phishing in Outlook 365 (old view)

Report phishing in Outlook 365 (new view)

Report phishing in Outlook 365 (webmail)

Mac Computer

In the email, click Report -> Report Phishing

You can also right click on the email in the list and choose "Report as Phishing"

Microsoft guarantees to catch 98% of all incoming spam, and that fewer than 1 in 250,000 is a false positive.

A false positive is an email which Microsoft marks as spam but which you did not consider to be spam.

Windows PC

How to report a false positive email

1. Go to the "Junk folder"
2. Rightclick on the wanted email
3. Mark as  "not junk"
4. The email will automatically be moved to your inbox folder

Mac Computer

1. Go to the "Junk Email folder"
2. Rightclick on the wanted email
3. Choose Report -> Not Junk
4. The email will automatically be moved to your inbox folder